Slotified Casino - Faltan las opciones de retiro del jugador.

I have 600 in my account. When I click on withdraw its telling me to choose a withdrawal option, but nothing comes up so I can't choose how to withdraw

Dear Kinghaydock1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotified Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Were you able to contact the support of the casino and ask for assistance? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, thanks for your reply. This is my 1st time withdrawing from the site. After they had let me deposite a few weeks back.

I passed the kyc verification which is why it let me deposit.

My winnings was part deposit and part promotion. I have met all wagering requirements so shouldn't be a problem. I have contacted them through the site messages and also emailed there support team a few times with no response.

Thanks

If your issue persists could you please share your attempts to communicate the issue with casino support?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Email with screenshot sent. Thanks.

Thank you very much, Kinghaydock1, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Kinghaydock1,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slotified Casino representative to join this conversation.

Dear Slotified Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Which means I won't recive my money. They just get a negative rating 🤦‍♂️

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka