Slotti Casino - A la cuenta del jugador se le permitió depositar bajo autoexclusión.

I've been allowed to deposit and play hundreds of euros even though I have a gambling ban at sister casinos. They refuse to refund the money

Olen saanut tallettaa ja pelata useita satoja euroja vaikka minulla on pelikielto sisarkasinoille. He eivät suostu palauttamaan rahoja

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotti Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Slotti Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.