Slotum Casino - El jugador solicita un reembolso después de realizar un depósito mientras se encuentra autoexcluido.

Hello, I have requested a refund of €100 because it was possible for me to deposit money here at Slotum, even after self-excluding myself from Slotozen Dama NV, a partner casino, in 2022. I informed Slotozen about my self-exclusion due to gambling addiction and asked them to block me from all sister and partner casinos, providing the same personal data. Therefore, I am asking for a refund of €100. So far, Slotum has not responded to my refund request, but I would still like to have your support.

Hallo ich habe eine Rückzahlung über 100€ angefragt da es mir möglich war nach meinem Selbstausschluss bei dem Partnercasino Slotozen Dama NV im Jahr 2022, hier bei Slotum einzuzahlen. Ich habe Slotozen einen Selbstausschluss wegen Spielsucht erklärt mit der Bitte mich für alle Schwester und Partner Casino und unter Angabe der gleichen personenbezogenen Daten zu sperren. Ich fordere daher 100€ zurück. Bis jetzt hat sich Slotum zu meiner Rückforderung nicht geäußert möchte trotzdem gerne ihre Unterstützung haben.

Dear Lesa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we explained to you multiple times that self-exclusion from one sister casino doesn't automatically apply to all associated websites. Here are some examples of your previous complaints:

https://casino.guru/campeonbet-casino-player-complains-about-lack-of-self-exclusion

https://casino.guru/21bets-casino-player-was-able-to-open-an-account

https://casino.guru/cleopatra-casino-player-s-self-exclusion-is-not-respected

The last one was closed just a few days ago. Why would you believe that our standpoint regarding the same issue changed in such a short time?

Could you please advise if you informed Slotum Casino about your gambling problem before depositing? Do you currently have access to your casino account? If the answer to both questions is no, I am afraid that there is nothing we can do for you.

Thank you very much in advance for your reply.

Best regards,

Kristina

I was on Slotum in 2020 and applied for self-exclusion and explained my gambling addiction. In 2022 I was open again and was able to deposit in 2022 and 2023. Unfortunately I have no proof but it is 1000% true. Maybe I can ask Slotum and ask when I was first excluded

ich war auf Slotum 2020 und habe eine Selbstausschluss beantragt und meine Spielsucht erklärt 2022 war ich wieder geöffnet und konnte auch in 2022 und 2023 einzahlen. Leider habe ich keine Beweise aber es ist 1000% so. Vielleicht kann ich Slotum bitten und fragen wann ich das erste mal ausgeschlossen war

So I applied for a self-exclusion in 2020, so the casino would have to pay me back a lot more money. I had previously asked for a transaction list, where I will check again how much money I have deposited and lost after 2020

also ich habe 2020 einen Selbstausschluss beantragt demnach müsste mir das Casino viel mehr Geld zurück zahlen ich hatte vor ab eine transaktionsliste angefragt dort werde ich nochmal nachschauen wie viel Geld ich nach 2020 eingezahlt und verloren habe

After 2020 I was able to deposit €120, which I would like to have back. I applied for self-exclusion from the casino in 2020 and again in 2022 from the partner casino Slotozen because of gambling addiction. I'm really angry that my self-exclusion and illness have been ignored here

nach 2020 konnte ich 120€ einzahlen diese möchte ich zurück haben. Ich habe 2020 selbst beim Casino ein Selbstausschluss beantragt und auch nochmal in 2022 bei dem Partnercasino Slotozen, wegen Glücksspielsucht. Ich bin wirklich sauer das mein Selbstausschluss und meine Krankheit hier ignoriert worden ist

Thank you for your reply, Lesa. I apologize, but as I already explained to you on multiple occasions, self-exclusion from a sister casino doesn't automatically guarantee active self-exclusion in all associated websites. Unless you have proof that you informed this casino specifically about your gambling problem, there is nothing we can do.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Slotum informed me that I would receive a refund. Unfortunately the repayment has not yet been made

Slotum hat mir mitgeteilt das ich eine Rückzahlung erhalten. Leider ist die Rückzahlung noch nicht erfolgt

I am happy to hear that the casino agreed to the refund. Unfortunately, since we don't think you are entitled to it, we will not pursue this case further. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Above all, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Lastly, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true).