Slotum Casino - Se retrasa el retiro de las ganancias de €7000 del jugador.

I'm from Germany, but for some reason, I can't select Germany here. I won €7000 at Slotum Casino and their customer service has been giving me the runaround for 2 days. I've asked them why it's taking so long, but the same response keeps coming back, which is unbelievable. I keep hearing that the bosses are off for the weekend or on break and it's going to take a while! I need help!

Komme aus Deutschland aber kann hier nicht Deutschland angeben wieso auch immer. Ich habe bei slotum Casino 7000€ gewonnen und das Kundendienst hält mich seit 2 Tagen hin. Ich habe sie angeschrieben wieso das so lange geht es kommt nur die selbe Antwort ich fasse es nicht. Immer wieder kommt die antwort das die Chefs jetzt Wochenende oder frei haben und das es eine längere Weile gehen wird !! Ich brauche Hilfe

Hello nagsinm,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotum Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, this is not my first withdrawal. Five days have passed now and I keep getting the same answer.

Hallo, es ist nicht meine erste Auszahlung. Es sind jetzt mittlerweile fünf Tage vergangen und ich kriege immer wieder die selbe Antwort.

I have won on this site before and had the money in my account after just a few hours. And now I keep getting the same answer from the unfriendly customer service that I should be patient. After five days, I have every right to ask for my money. I keep getting the automatic message that I should be patient. I am really very desperate. It is about €7000.

Ich hab auf dieser Seite schon mal gewonnen und hatte das Geld direkt nach paar Stunden drauf. Und jetzt kriege ich vom unfreundlichen Kundendienst immer die selbe Antwort, dass ich Geduld haben soll. Nach fünf Tagen ist es mein gutes Recht, nach meinem Geld zu fragen. Immer wieder kriege ich die automatische Nachricht, dass ich Geduld haben soll. Ich bin wirklich sehr verzweifelt. Es handelt sich dabei um 7000 €.

Hello nagsinm,

The recommended time frame for any withdrawal in any casino is 14 days so please let us know by the end of the week if there's been any update regarding the payments. Until then I can only advise to wait.

Dear nagsinm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.