Solverde.pt Casino - Falta el depósito del jugador.

Hello very good afternoon, I made a deposit on this website and it never appeared on the website. The money was debited from my bank account as you can see in the attached document and it doesn't appear here.

I would appreciate it if you could solve this problem as soon as possible!

Thank you very much.

Olá muito boa tarde, efetuei um deposito neste website e nunca apareceu no website. O dinheiro foi debitado da minha conta bancária como poderão visualizar no documento anexado e o mesmo não aparece aqui.

Agradecia que resolvessem este problema o mais urgente possivel!

Muito Obrigado.

Dear offruben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika