Space Wins Casino - La cuenta del jugador ha sido bloqueada.

Hello, I registered with Spacewins, made a first deposit and then I was blocked because I come from Schleswig Holstein. What kind of procedure is that, why isn't it pointed out when registering...

Hallo,ich habe mich bei Spacewins registriert,eine Ersteinzahlung gemacht und danach wurde ich gesperrt,weil ich aus Schleswig Holstein komme. Was ist das denn für eine Vorgehensweise,warum wird man nicht bei der Registrierung darauf hingewiesen...

Dear Nordlichtchen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We fully agree that ideally, casinos should not let players from restricted countries open accounts at all. Having said that, not all casinos enforce this on a software level, and at this point, there is not much more we could do about it. We can only recommend changing that in the future and to approach cases like yours individually.

Could you please advise if you managed to play with your deposit? If not, have you already requested a deposit refund?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Nordlichtchen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received the deposit after a long back and forth, will definitely not play at this casino again in the future. Thank you for your efforts 🌻

Ich habe die Einzahlung nach langem hin und her erhalten,werde in Zukunft sicher nicht wieder in diesem Casino spielen. Danke für Eure Bemühungen🌻

Dear Nordlichtchen,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru