Spin Casino MX - El jugador enfrenta problemas de límite de retiro y restricciones de cuenta.

The issue began when I started winning. I noticed that the withdrawal amount was increasing until it reached 900 Mexican pesos. Unable to believe it, I attempted to withdraw two or three times that amount, but it became increasingly difficult. Because of this, I had to stop playing at the casino. They no longer applied the bonuses offered for deposits, and I sent them an email complaining. The curious thing was that I saw an advertisement for a new casino named Japock City, which I joined. To my surprise, it was the same casino under a different name. Being new, supposedly, before depositing or playing, I checked the amount I could withdraw, and guess what? It was the same, 900 pesos. It seemed like a mockery to me. The casino is supposed to be new. I don’t know how they operate or how they can be the same with a different name and impose the same withdrawal limit that they had at the mentioned casino. I think it’s unfair, all because I was lucky enough to win. So, it's a lie that they like to see their customers happy.

El problema comenso cuando empecé a ganar me di cuenta que el monto de retiro fue subiendo hasta llegar a la cantidad de 900 pesos mexicanos al no poderlo creer me di a la tarea de poder retirar como dos o tres veces esa cantidad pero llegó un punto donde ya era algo muy difícil por lo explicado tuv que retirarme del casino ya no me aplicaron los bonos que daban por depósito y les mandé un correo quejándome lo curioso de todo fue que mire un anuncio de un casino nuevo yamadi japock city al cual me inscribí y o sorpresa eran el mismo casino con otro nombre y al ser nuevos supuestamente antes de depositar o jugar miro la cantidad que tenía para retirar y cuál creen que era si era la misma 900 pesos lo cual se me hizo como una especie de burla se supone que era nuevo el casino no se cómo operan o como pueden ser los mismos con diferente nombre y aplicar la cantidad de retiro que me habían impuesto en el casino mencionado creo que es injusto y todo por tener la suerte de ganar entonces es mentira que les gusta ver a sus clientes felices

Dear azulpsicopata,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika