Spin Casino MX - Se ha denegado la retirada del jugador.

The casino refuses to pay me the amount of $2500, which has been held since the 7th of this month. Despite them asking for documentation, which I've already sent, they still refuse to pay me. Contrarily, they returned my money back to my casino account for me to bet with. They are not upholding their own terms and conditions, and furthermore, today when I logged back into my casino account, there was only one thousand pesos left. I requested an explanation from their customer service department however, they could not explain what had happened. I have screenshots of my account, the correspondence, my balance, and an email in which they mockingly state they will not give me a single peso.

El casino no quiere pagarme la cantidad de $ 2500 desde el día 7 del presente mes mi dinero sig retenido me piden documentos y aun así ya se los mande y no me quieren pagar, por lo contrario me regresaron mi dinero de nuevo a la cuenta de casino para que yo los jugará. Y no están respetando sus propios términos y condiciones, y aparte hoy me metí de nuevo ami cuenta de casino y ya solo hay mil pesos pedí una esplicasion al departamento de atención y no saben que paso. Y yo tengo todo capturado de mi cuenta las conversaciones mi saldo conversasciones y un correo donde dicen que no me pagaran ni un peso con palabras burlescas.

Hello marioalealh59,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spins Casino MX. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It was my real money not from any bonus since the bonus they wanted to give me was 250 pesos and they wanted me to pay them 27,000 thousand pesos, I have all the screenshots where my money is my money and not from bonuses and also I have screenshots where they withdrew all the 2,500 pesos and deposited it back into the casino account so that I can play it because Iván will not give me any pesos. I also have screenshots of my account and the movements they made In my account I also have the conversations of the person who assisted me telling me that I have not sent my documentation. I also have the screenshots where I sent them twice my documentation to the email they provided me, and they do not respect their terms and conditions either, since Their terms and conditions say that (withdrawal from 27 thousand pesos onwards up to 49,800 or if the amount is major), you will be asked for documents to validate the account, but if the withdrawal exceeds that amount, not for a smaller amount like mine, you can send everything. what I have captured and also the tricks that were in my account to withdraw my money, put it with other dates.

Fue de mi dinero real no de ningún bono ya que el bono que me querían dar era de 250 pesos y querían que les pagará 27000 mil pesos, yo cuento con todas las capturas de pantalla donde mi dinero es dinero mío y no de bonos y también tengo capturas de pantalla donde ellos retiraron todo los 2500 pesos y lo volvieron a depocitar a la cuenta de casino para que lo jugará por que no me Iván a dar ningún peso también tengo las capturas de pantalla de mi cuenta y de los movimientos que ellos isieron en mi cuenta también tengo las conversasiones de la que me atendió diciéndome que no he enviado mi documentación también tengo las capturas de pantalla donde les envié 2 veses ya mi documentación al correo que ellos me proporcionaron, y no respetan tampoco sus términos y condiciones ya que dicen sus términos y condiciones que ( apatir de 27mil pesos en adelante asta asta 49,800 o que la sifra sea mallor se les pedirá documentos para validar la cuenta pero si el retiro exede esa cantidad, no por una sifra menor como la mía le puede enviar todo lo que tengo capturado y también delas chuecuras qué isieron en mi cuenta de retirar mi dinero, ponerlo con otras fechas.

Ready, thank you, they already paid me my money today

Listo gracias ya me pagaron mi dinero el día de hoy

Dear marioalealh59,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru