Spin Million Casino - El retiro del jugador se ha retrasado.

I won 420 euros after having charged 80 euros I have been waiting for 3 weeks for the bank transfer that does not arrive after having provided all the documentation they answer me ke has not received the bank statement I have been sending it every day for 15 days guys do not register only thieves prss site to cancel in Italy you are sorry

Ho vinto 420euro dopo averne caricato 80 euro sto da 3 settimane ad aspettare il bonifico che non arriva dopo aver fornito tutte le documentazioni mi rispondono ke non ha ricevuto estratto conto c'è lo invio ogni giorno da 15 giorni ragazzi non iscrivetevi solo ladri prss sito da cancellare in Italia fate pena

Dear Aurelio,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Aurelio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.