SpinBounty Casino - La retirada del jugador se ha retrasado.

have in the

casino played got me blocked because I only lost but still had a balance of 274 € on the account waiting more than 3 weeks for my money verification went by email everything is fine since then nothing except an email that I get the money and since that I'm just being put off, that's outrageous!

the recovery here is still flattered please help

Habe in dem

casino gespielt habe mich sperren lassen da ich nur verloren habe hatte aber noch ein Guthaben von 274 € auf dem Konto warte über 3 Wochen auf mein Geld Verifizierung ist per email gegangen alles gut seid dem nichts außer eine email das ich das Geld bekomme und seid dem werde ich nur vertröstet das ist unverschämt !

die Verwertung hier ist noch geschmeichelt ich bitte um Hilfe

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has been closed?

Have you made any successful withdrawals before? Could you clarify whether you have passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello yes I passed the Kyc I also received a confirmation via the e-mail but now I will only hold out in this casino have never paid out I'm sure I've already written 100 e-mails but only put off I ask for your help thank you very much dear Greetings Michael

Hallo ja ich hab die Kyc Über die E-Mail bestanden habe auch eine Bestätigung bekommen nun werde ich aber nur hingehalten habe in diesen Casino noch nie ausgezahlt habe bestimmt schon gefühlt 100 E-Mails geschrieben werde aber nur vertröstet ich bitte um Hilfe vielen Dank liebe Grüße Michael

Thank you for your reply, Michael. Have you accumulated your funds with or without an active bonus? Have you received any clear explanation from the casino regarding this situation? If yes, could you please forward me at least this one email?

Hello Kristina, I played without a bonus. I successfully passed my verification via email, but the payout was 4 weeks ago. Customer service always writes the same thing, be patient and nothing happens. The service is very bad there please help

Hallo Kristina , ich habe ohne Bonus gespielt meine Verifizierung habe jetzt ich erfolgreich per email bestanden nur ist die Auszahlung jetzt schon gar 4 Wochen her der Kundendienst schreibt immer das gleiche gedulden sie sich und nichts passiert . Der Service ist dort sehr schlecht bitte um Hilfe

One last thing - could you please advise which payment method to withdraw your winnings have you opted for?

Hi bank transfer thank you very much

Hi bank Überweisung vielen lieben Dank

Michael, thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Michael,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite SpinBounty Casino to join the conversation and to aid in the resolution of this complaint.

Dear SpinBounty Casino,

Can you please provide an update on the status of the player's withdrawal?

We would like to ask SpinBounty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello dear All 

thanks for your participation. We haven't received a withdrawal request from you.

You played and at some point self-excluded without prior applications. After that, we saw a message about a refund. 

You didn't send the requested documents. 

Since you didn't respond to our messages, we returned the funds to you for the method that we verified earlier. 

Dear Michael, please confirm the receipt of funds

Best regards,

SpinBounty Casino

Hello spinbounty, I sent you everything via email and it was approved on March 20th, see email. Since then I've been chasing my money because nothing has arrived, not a single cent! I just sent Adam a photo of this!

Hallo spinbounty ich habe ihnen alles per email gesendet und es wurde am am 20.3 Genehmigt siehe E-Mail seitdem laufe ich meinem Geld hinterher denn es ist nichts angekommen kein einziger Cent ! Ich habe Adam dazu gerade ein Foto geschickt !

Dear SpinBounty Casino,

Thanks very much for your response.

It does appear that there is some confusion, the player has an e-mail from the casino stating that payment of EUR 274 will be made. Is this the refund that you have mentioned?

Also, you stated you have sent the funds to the previously verified method, could you clarify the amount and the method used?

Dear SpinBounty Casino,

Thanks very much for your response.

Dear Michael,

The payment appears to have been sent to you, have you now received it?

Dear Michael,

Please provide us with an update regarding your payment. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Dear Michael,

It seems that this matter has been resolved, but without confirmation from you this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam