SpinLand.bet Casino - El retiro del jugador se ha retrasado.

I've requested funds originally on the 1st of August, then tried another method on the 18th September, but i keep getting the same old 'security, fraud, protection' and so on reasons as to why I've not received my money.

Dear AnnoyedAnon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

Yes, I'd made a few, and had passed the verification. I won the amount using my own funds, no active bonus.

Thanks

Thank you for your reply, AnnoyedAnon. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Hi,

It was around the 18th/19th july that i made my last request prior to this one, and i had the money on the 24th of July. Using the same method of withdrawal.

Thanks

Do you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes i have pending withdrawals, hence the post.

I don't get any communications from the casino, just that it's part of standard processes blah blah blah

Thank you very much, AnnoyedAnon, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi AnnoyedAnon,

My name is Romi, and I will be in charge of your case from now on. I would now like to invite the SpinLand.bet Casino representative into this conversation.

Dear SpinLand.bet Casino,

Could you please provide more information about this case to clarify the situation?

Thank you in advance.

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear AnnoyedAnon,

I have tried to contact the casino repeatedly but had no success.

I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Romi