Spinnalot Casino - La cuenta del jugador fue bloqueada.

Hi I have deposited 150 Euro WITHOUT bonus and won after 3000, I sent in all my details id cards etc. everything was approved. The next day when I would log in and see my withdrawal, my account was closed.

I contact support they do not answer in the chat nor in email now I stand here and do not know why they have closed my account and why my profit was not sent ..

Hej jag har satt in 150 Euro UTAN bonus och vann efter 3000 , jag skickade in alla mina uppgifter id kort mm allt var godkänt . Dagen efter när jag skulle logga in och se mitt uttag var mitt konto stängd .

Jag kontakta support dom svara inte i chatten inte heller i mejl nu står jag här och vet inte varför dom har stängt mitt konto och varför min vinst inte skickades ..

Hello sarahbg,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Spinnalot Casino. Allow me to ask you a few more question before we would move forward.

When exactly was your account blocked? When did you contact the casino with this specific issue?

Note, that it is sometimes common that the casino blocks a player account until they fully verify it.

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Dear sarahbg,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

My account was blocked I do not remember when exactly but for no reason at all

Mitt konto blockerades kommer ej ihåg när exakt men helt utan anledning

Dear sarahbg,

Did you also contact the casino with this issue? What did they respond? Did they try to reach you by mail or any other way since it was closed?

I have contacted them but no answer

Jag har kontaktat dom men inget svar

Dear sarahbg,

It would be perfect to see the communication between you and the casino. Please if it's possible, forward it to nikolas.b@casino.guru.

Regards,

Nick

Hi, unfortunately I do not have this information left ...

Hej tyvärr har jag inte kvar dessa uppgifter...

Dear sarahbg,

Could you please advise if any money was refunded to you, deposit or any winnings?

Dear sarahbg,

Unfortunately as we did not hear from you for over 3 weeks, the complaint will be now rejected. Please feel free to contact me on the above mentioned e-mail if you wish to reopen the complaint.

Best regards,

Nick