Spinpirate Casino - El depósito del jugador no llegó.

I deposited 105 euros into the account and have not seen the money since. Deducted from bank account and not entered casino.

Depositei na conta 105 euros e não mais vi o dinheiro. Descontado da conta bancária e não entrou no casino.

Dear Paulo976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Paulo976,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Spinpirate

Thanks for listening. I will be waiting

Obrigada pela atenção. Fico a aguardar

Dear Paulo976,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Spinpirate

Dear Paulo976,

Please let us know if the money would arrive into your casino account.

Dear Paulo976,

You do not have any open Withdrawals (you played all your balance) in your Account rendering your Complaint invalid.

Regards,

Spinpirate

Of these values, only the first deposit entered the account. The rest did not enter

Destes valores só entraram na conta o primeiro depósito. O resto não entrou

I am not asking for a withdrawal from the casino account. I want the money I deposited into the casino account to show up. The casino talks about withdrawal but that's not the problem.

Não estou a pedir saque da conta do casino. Quero é o dinheiro que depositei na conta do casino apareca. O casino fala em saque mas não é esse o problema.

Hello Paulo976,

In order for us to assist you with booking your funds, we will need the transaction ID's from your payments. Can you please provide us with the transaction ID's? Once we receive this information, we will be able to check the status of your payments and assist you with booking your funds.

Thank you for your cooperation. We look forward to hearing back from you soon.

Regards,

Spinpirate

Thank you but I give up. I will not waste any more time and patience with your casino. I've played at dozens of casinos and it was the worst experience. I paid with the means of payment provided by you. The resolution should be made by you. Thank you and I will not play at your casino again.

Obrigada mas desisto. Não vou perder mais tempo e paciência com o vosso casino. Já joguei em dezenas de casinos e foi a pior experiência. Eu paguei com os meios de pagamento fornecido por vocês. A resolução deveria ser feita por vocês. Obrigada e não voltarei a jogar no vosso casino.

Dear Paulo976,

I understand that you are frustrated about the delay in finding your payments and booking them to your account. In order to help you with this, we would need the transaction ID's for the payments. These IDs will help us locate the payments in the system, even if they were not automatically booked for any reason.

Please provide us with the transaction ID's as soon as possible so that we can assist you further. We apologise for any inconvenience caused and appreciate your cooperation in this matter.

Best regards,

Spinpirate

Thank you but it's not worth it anymore.

Obrigada mas já não vale a pena.

And they can close my account. Good luck and remember that the casino exists if it has customers. But they are not on the right path.

E podem fecha a minha conta. Boa sorte e lembrem se que o casino existe se tiver clientes. Mas não estão no caminho certo.

The complaint will be now closed based on the player's post as he do not wish to continue in resolving it.