Suerte247 Casino - La cuenta del jugador ha sido cerrada, retrasando el retiro.

Hello bamabi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suerte247 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you play casino games or sports betting?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time the casino responded to you?

Looking forward to your answer.

Regards,

Nick

Account verified successfully on 02/03/2025.

Live Casino Games.

Real money, deposits worth €2590 since December 2024. I have never played with bonus money. I never selected them.

Last response from the casino as of 02/04/2025.

Cuenta verifica exitosamente el 03/02/2025.

Juegos de Casino Live.

Dinero real, depósitos por valor de 2590€ desde el mes de Diciembre 2024. Nunca he jugado dinero de bonos. Jamás los seleccioné.

Última respuesta del casino a fecha 04/02/2025.

Thank you bamabi for all the information provided. As we need further information from the casino, I will be forwarding your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Yes, I hope it is resolved in our favor and soon.

Thank you very much for your help.

All the best.

Sí, ojalá se resuelva a nuestro favor y pronto.

Muchas gracias por su ayuda.

Un saludo.

Hello bamabi,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Suerte247 Casino to join the conversation.

Dear Suerte247 Casino,

I would appreciate it if you could clarify the reasons behind the closure of the player's account, particularly as it seems there was no clear explanation provided. Additionally, what's more important, I would like to understand why their withdrawal requests have not been processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello bamabi,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend checking the reviews of each casino before you sign up and only playing in well-licensed and good-rated casinos to avoid disappointments like this in the future. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru