SuperSlots Casino - La retirada del jugador se retrasa.

They haven’t been withdrawn for 6 days already, referring to the payment provider, I’m not the only one, some haven’t been withdrawn for almost a month, all answers are according to the template, those. Works on the side of the provider! After 72 hours have passed the maximum withdrawal period, the withdrawal was canceled, arguing that it was a point failure! I put it on the withdrawal again, 3 days have already passed, there is no payment! The operator does not want to solve the problem! Gambling License NO! AFTER CONTACTING THE LICENSEE, (CEG), the Casino claims that the license is being re-signed 😂, I did not find information about any licenses that apply to superslots! The casino just ignores us! Do not play at this establishment! Fraudsters!

Не выводят уже 6 дней,ссылаясь на платежного провайдера,я не один такой,некоторым не выводят уже почти месяц,все ответы по шаблону,тех. Работы на стороне провайдера! После того как прошло 72часа максимальный срок вывода,отменили вывод,аргументировав это точечным сбоем! Поставил снова на вывод,уже прошло 3 дня,выплаты нет! Оператор решать проблему не хочет! Лицензии на проведение азартных игр НЕТ! ОБРАТИВШИСЬ В ЛИЦЕНЗИАТ,(CEG), Казино утверждает что лицензия на переподписании 😂,я не нашел информации о каких то лицензиях действующих в отношении суперслотс! Казино нас просто игнорирует! Не играйте в данном заведении! Мошенники!

Hello Romariorum1973,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was verified long before the application for withdrawal! I don’t remember the exact date, but about 20 days before the application was submitted) I accumulated winnings with my own funds, I communicate with the casino every day and every day, the answer is the same according to the template, on the side of the payment provider, technical work! Notice they have been going on for more than two weeks, since other players cannot receive a win, for more than 2 weeks, I have a week! I'm attaching screenshots!

Учётная запись верифицирована за долго до подачи заявки на вывод!Точную дату не помню,но примерно дней за 20 до подачи заявки)Накапливал выигрыш собственными средствами,каждый день общаюсь с казино и каждый день,ответ один по шаблону,на стороне платежного провайдера ведутся технические работы! Заметьте они ведутся уже больше двух недель,так как другие игроки не могут получить выигрыш,уже больше 2х недель,я неделю! Скрины переписки прилогаю!

I would like to add that the operator, as it seemed to me, was trying to insult my nationality, there were notes of Russophobia in his message! Literally, he wrote that for Russians, despondency and despair is a common condition! With a hint that the Russian nationality is a dull and desperate people, which can be decriminalized as inciting ethnic hatred! Unacceptable behavior for the helpdesk (

Хотел бы дополнить,оператор как мне показалось пытался оскорбить мою национальность,в его сообщении прозвучали нотки русофобии! Дословно он написал что для русских уныние и отчаяние это обычное состояние! С намёком на то что русская национальность это унылые и отчаившиеся люди ,что можно дескриминировать как розжигание межнациональной розни! Неприемлемое поведение для службы поддержки (

Dear Romariorum1973,

A withdrawal, specially if it your first one, may take up to 14 days to arrive. Can you please clarify the exact date of the request?

Hello, the first request date was 08/12/2022

Здравствуйте,первая дата запроса была 12.08.2022

But what about the rules of the casino? Up to 72 hours withdrawal?

А как же правила казино?До 72 часов вывод?

First withdrawal request

Первая заявка на вывод

It's been 14 days today and no payment! I have one more question! Where is the clause in the casino rules that payments can be made within 14 days? I looked through the rules and didn't find it! And what can I say in 14 days, today they have passed, there is no payment!

Вот сегодня уже 14 дней,выплаты нет! Меня ещё интересует один вопрос! Где в правилах казино,находится пункт,что выплаты могут быть осуществлены,в срок до 14 дней? Просмотрев правила,я такого не обнаружил! Да и что говорить за 14 дней,сегодня они прошли,выплаты нет!

Here, today again came the denial of payment !!! I think that there will be no payment, since I have not been withdrawn for 16 days and other players for a month!

Вот, сегодня снова пришёл отказ в выплате!!! Думаю что уже выплаты не будет,так как мне не выводят 16 дней а другим игрокам месяц!

Hello Romariorum1973,

The 14 day period is a recommend time not set by rules as it usually takes that long to process the first ever payout. As it has been already longer, the complaint will be forwarded to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Natalia, today it has been 19 days since there has been no payment, this is a complete mess on the part of the casino! There are two more superslots players with me, they have been waiting longer than me, for a month already! I provided you with all the screenshots that the application for payment was submitted on 12.08.22, the first time I encountered this! But I went to play in this casino, after looking at your rating about this casino, for some reason it is good) This is very strange, since I was not the only one who suffered from this casino!

Здравствуйте Наталья, сегодня уже 19 дней как нет выплаты,это полный беспредел со стороны казино! Со мной ещё два игрока суперслотс,ждут дольше меня,уже месяц! Я вам предоставил все скрины,что заявка на выплату была подана 12.08,22г,первый раз столкнулся с таким! Но пошёл играть в это казино,посмотрев ваш рейтинг об этом казино,почему то он хороший) Это очень странно,так как я не один пострадал от этого казино!

Hi Romariorum1973,

I've just reviewed your case and fully understand your concerns about your withdrawal being stuck. I'll try my best to help you with the issue by contacting the casino.

Dear SuperSlots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share some more information about the case? Can you please explain to us why the withdrawal request hasn't still been processed?

I'm looking forward to hearing from you.

Best regards,

Natalia

In general, things are like this, the superslots casino has closed, it seems to be for those works, it seems like for updating the site, now there is no connection with them at all! I think that they closed completely, collected money from the players and that's it! That's it!

В общем дела обстоят так,казино суперслотс закрылось,вроде бы как на тех работы,вроде как на обновление сайта,теперь с ними вообще нет связи! Я думаю что на совсем закрылись,собрали денег с игроков и всё! Вот так вот!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I don’t think that the casino cares that the complaint will be closed😂 They will only be happy

Не думаю что казино волнует,то что жалобу закроют😂Только рады будут

Hi Romariorum1973,

As you can see, the casino ignored our attempts to contact them and as per our policy, we cannot continue resolving your complaint without cooperation from the casino's side and are forced to close the complaint as unresolved. I'm sorry for not being of more help, but at least this unresolved complaint will negatively influence the casino's ratings and will help other players to decide if they want to play in this casino.

I hope that you won't come across any issues like this with online casinos again.

Best regards,

Natalia