Svenplay Casino - La cuenta del jugador fue bloqueada.

I can't verify my account and they blocked my email so I can't connect anymore. to them

Hello 4sqpfcjrdn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Svenplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did the verification process begin? Did you have any real money balance on your casino account? Since when exactly is your account disabled? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear 4sqpfcjrdn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.