Terra Casino - No se puede acceder a la cuenta del jugador a pesar de la verificación.

I passed verification, but I can't get into my account, there is a sign for verification. Support is not responding to the mail, I can't get into the chat.

Hello mih0,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Terra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Do you have any remaining balance on your casino account? Since when is this problem ongoing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, the casino account has 249 usd + the withdrawal is 100usd. On January 10, 2024, my verification was confirmed, and since then the problem has been relevant. Today I communicated with them in telegram chat. The point was that I would log in from a wallet linked to my account on a third-party website, supposedly to check and confirm this wallet. After that, they said, I would be able to access the account and withdraw funds.

Здравствуйте, на счету казино 249 usd + на выводе 100usd. 10.01.2024 мне подтвердили верификацию, с тех пор проблема актуальна. Сегодня я общался с ними в чате telegram. Речь шла о том, что бы я залогинился с кошелька, привязанного к аккаунту, на строннем сайте, якобы для проверки и подтверждения этого кошелька. После этого, по их словам, я бы смог получить доступ к учетной записи и к выводу средств.

I'll duplicate it in English***

Hello, there are 249 USD on the casino account + 100 usd on withdrawal. On 10.01.2024, verification was confirmed to me, since then the problem has been relevant. Today I talked to them in a telegram chat. It was about me logging in from a wallet linked to an account on a third-party website, ostensibly to verify and confirm this wallet. After that, they said, I would be able to access the account and withdraw funds.

Hello mih0,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru? Are you entirely sure that the telegram contact is a official casino employee?

No, I'm more sure they're scammers. During all this time, I have been contacted by 4 different accounts with the same scheme. I managed to get in touch with the online chat on the site through an unlinked site. They said to wait 24 hours, it hasn't been two days. They don't answer questions.

Hello mih0,

I regret to inform you that you have most likely fallen victim to a fraudulent scheme.

In reputable and licensed casinos, players must register and login to their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

This casino has no licensing authority and you likely fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.