El hijo menor de edad del jugador ha logrado acceder al sitio web del casino.

Dear Sandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise the name of the casino this complaint is related to? Ideally, please forward its exact URL/link.

Additionally, please specify under whose name was the account created and who has discovered the issue? Do you also have an account in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sandra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good day!

Yes exactly, our son managed to access my account,

and gambled away exactly this money ...

That's exactly how it was!

According to the lawyer, these types of transactions are void because the pocket money paragraph does not apply. Minor is legally incapable of doing so.

I have an appointment with the lawyer this week about it.

Sincerely

Sandra S ******

Guten Tag!

Ja genau, unser Sohn hat es geschafft, auf mein Konto zugreifen zu können,

und genau dieses Geld verspielt....

Genau so war es!

Laut Rechtsanwalt sind diese Arten von Geschäften nichtig, da der Taschengeldparagraph nicht greift. Minderjährig ist geschäftsunfähig.

Habe diese Woche einen Termin beim Rechtsanwalt deswegen.

Hochachtungsvoll

Sandra S******

Therefore I ask for a refund to the specified account.

I thank you very much in advance,

Sandra S.

Daher bitte ich um Erstattung auf das angegebene Konto.

Ich bedanke mich im voraus vielmals,

Sandra S.

Thank you very much, Sandra, for getting back to us. Please understand that providing access to your casino account to a third party is strictly forbidden and the player is responsible for keeping their login information private. Please understand it would be very difficult to prove that it was someone else who has accessed your casino account and played all your funds.

Could you please advise the name of the casino this complaint is related to? Ideally, please forward its exact URL/link.

Hello!

Played with Gammix Ltd., a total of 3100.00 euros WITHOUT my consent .....

also Easy ExOU 200.00,

Pradexx OU 500.00 (we have now got it back,

Zimbler FROM 820.00,

Rootz Ltd. 50.00

S2psofort5449499 Lucky7 50.00.

N1Interactive Ltd. 75.00,

llixum Limited 50.0,

St. Trusted third Party Acapture 100.00,

Red Rino Limited 100.00

TRUSTRLY GROUP FROM 4100.00

Safecharge Limited 500.00

Paysafe Paymentsolutions Limited 320.00

Thank you in advance for your help.

I have an appointment with the lawyer tomorrow morning.

Kind regards

Sandra S ******

Hallo!

Gespielt mit Gammix Ltd., insgesamt 3100,00 Euro OHNE meine Zustimmung.....

ebenso Easy ExOU 200,00,

Pradexx OU 500,00(haben wir jetzt wieder zurück bekommen,

Zimbler AB 820,00,

Rootz Ltd.50,00

S2psofort5449499 Lucky7 50,00.

N1Interactive Ltd. 75,00,

llixum Limited 50,0,

St.Trusted third Party Acapture 100,00,

Red Rino Limited 100,00

TRUSTRLY GROUP AB 4100,00

Safecharge Limited 500,00

Paysafe Paymentsolutions Limited 320,00

Im voraus bedanke ich mich für 'Ihre Hilfe.

Morgen früh habe einen Termin beim Rechtsanwalt.

MfG

Sandra S******

So it's several casinos, do I understand correctly? As I mentioned earlier, if you have provided access to your casino accounts to a third party, I'm afraid we won't be able to help you.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dear Sandra,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.