test - El jugador está experimentando problemas de retiro y soporte.

Hello, at first I was not allowed to withdraw because they said I didn't make any real deposits. So, I made a real deposit and was told that I could now withdraw, only for them to change their tune afterwards. Even after making the deposit and attempting to make a withdrawal, they denied me, saying that I had to make at least 3 deposits before I could withdraw my money. This struck me as odd and unfair, and I feel like they're just making up excuses to prevent me from withdrawing my cash. This doesn't seem right, especially since many other people have complained about the same issue. Moreover, this is money that I won from a bet I made with my real deposited money, so why wouldn't they let me withdraw it? I genuinely feel like they're trying to scam me.

In addition to all of this, I've never received a single email from them, which is alarming. Lastly, their customer support is unreliable. They either never respond or only do so when it suits them and they're also deceitful!

Hola, al inicio no me dejaban retirar que porque no tenía depósito reales hechos entonces hice un depósito real y me dijeron que con eso ya podía retirar lo cual me engañaron porque ya después de haber hecho el depósito y volver a i tentar retirar de nuevo tómala, que siempre no, que ahora tenía que hacer mínimo 3 depósitos para poder retirar mi dinero, lo cual se me hace raro e injusto, siento que me están poniendo excusas para no poder sacar mi dinero la verdad, y pues no es justo porque toda la gente se queja de lo mismo además es un dinero que yo gane en una apuesta con mi dinero real que deposite entonces porque no le dejaría retirar? Siento que me quieren estafar la verdad, además de que nunca he recibido ni un solo

correo de ellos lo cual es extraño, y para terminar soporte no contesta nunca o contestan cuando quieren y también te mienten!

Dear daniflakk11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Get Lucky Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you exactly one real money deposit in the casino? How much have you deposited?
• Have you accepted any bonuses in the casino?
• Have you completed KYC verification in the casino?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, yes, I have real deposits of 450 mxn and I am supposed to have 49,000 mxn in the account.

Hola si si tengo depósito reales hechos de 450 mxn y se supone que tengo 49000mxn en la cuenta

I have already made the 3 deposits that they supposedly ask for and I tried to make the withdrawal again and most likely now they will ask me for something else to withdraw, I will inform you!

Ya hice los 3 depósitos que piden supuestamente e intente hacer de nuevo el retiro y lo más seguro es que ahora me pidan otra cosa para retirar ya les informo!

One after another!

excuses!

Una tras otra!

pretextos!

Jocelyn already deposited 10% to withdraw 7000 and now let's see what excuse they give if they don't deposit my money I won't put in a single more peso and I hope you give me some answer, you already saw that it's not my thing, I followed the steps and not even like that they let me withdraw

Ya Jocelyn el depósito del 10% para retirar 7000 y veamos ahora qué pretexto ponen si no me depositan mi dinero no pondré ni un peso más y espero que ustedes me den alguna respuesta ya vieron que no es cosa mía yo seguí los pasos y ni así me dejan retirar

I apologize but the website https://lucky-get.com/line/ is different from an online casino https://www.getlucky.com/

Since the website doesn't offer any casino games, it won't be part of our database and we won't be able to proceed with complaint resolution of such a case.

Nevertheless, I am afraid that the reasons the website asks for subsequent deposits are similar to fraudulent websites.

Online casinos should only ask for a deposit in a situation to verify a payment method that wasn't used previously. Any commissions and fees are deducted from the amount that is processed when making a payout, so no extra deposit is ever required as a processing fee.

I would advise you to contact authorities and avoid this website altogether.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.