El jugador tiene un problema indefinido.

Would like to send a screenshot of it there it is !!!

Würde ja gerne einen Screenshot davon schickenda ist es doch!!!

Additional comments from the player:

"Can it not be that my comment is simply deleted or my rating what should something like that? For what reason do I find really unfriendly would like to know which employee that was you can only complain here that was nothing bad what I wrote on the contrary!"

Dear Micha1312,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Micha1312,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.