Thebes Casino - El jugador no puede retirar su saldo del casino.

I made a deposit and played, i made a withdrawl request waited 5 days and now the money is added to my account again and i cant withdraw it says no method avalible for withdraw? And to contact live chat but there is no live chat anymore please help

Hello Makkan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Thebes Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they offer you any solution to withdraw?

Looking forward to your answer.

Regards,

Nick

Hi thank you so much,

here is a picture proof that my account should have been verified 10 days ago, then I received an Mail after I waited 5 days that a picture of my handheld ID was missing even though I have already sent in a picture of my ID that has been approved , yes I played with a 100 percent cashback no rules and no turnover. Thanks so much for your help. I can now request a withdrawal after verifying my passport again but it feels strange that I needed to do them 2 times, I talked to them about that it was now not possible to ask for a withdrawal but it went nj after I verified my pass 2 times.

Hej tack så mycket,

här är bild bevis på att mitt konto ska ha varit verifierat för 10 dagar sedan, sen fick ja ett Mail efter jag väntat 5 dagar att det saknades en bild på mitt handhållna id även fast jag redan skickat in en bild på mitt id som blivit godkänd, ja jag spelade med en 100 procent cashback inga regler och ingen omsättning. Tack så mycket för hjälpen. Jag kan nu begärs ett utag efter att ha verifierat mitt pass en gång till men det känns märkligt att jag behövde göra de 2 gånger, jag pratade me dem angående att det nu inte gick att fråga om ett utag men det gick nj efter jag verifierat mitt pass 2 gånger.

Hello Makkan,

I can assure you that it is completely normal that the casino requests a document 2 or even more times. Please let us know when the withdrawal arrives, the timer will be set on you until then.

Hello i have got my money and am very halppy with the casino, you can close the complaint thank you sir for the help

Thank you Makkan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick