Tiki Casino - El retiro del jugador se retrasa.

Good morning, I’m from Germany. I haven't been paid 500€ after 4 weeks.

I played without a bonus. The reason they give is that I should wait. 4 weeks? Is that normal? I've sent all documents and they've been accepted.

Guten Morgen bin aus Deutschland. Mir werden 500€ nach 4 Wochen nicht ausgezahlt

Habe ohne bonus gespielt. Begründung ist ich soll warten. 4 Wochen? Ist das normal? Alle Dokumente geschickt und aktzeptiert

Hello jablonski1911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tiki Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No bonus. I keep getting put off and told to give them the bitcoin wallet. I did that 7 times. Chatted with them again today.

Ohne bonus. Werde immer wieder vertröstet und es wird mir gesagt ich soll die bitcoin wallet durchgeben. Habe ich 7 mal gemacht. Heute mit denen wieder gechattet.

Thank you jablonski1911 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear jablonski1911,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.

Dear Tiki Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/submit-dispute/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka