Tonybet Casino ES - El jugador parece tener problemas con su juego.

I WANT TO LEAVE CONSTANCE THAT EVERY TIME THE CASINO EXPULSES ME AND WHEN YOU HAVE BEEN SEVERAL BETTING IN RACHA I HAVE TO GET OUT AND I CAN'T CONTINUE BETTING. AND THAT GIVES A LOT OF RABIA AS YOU COME BACK AND IT DOESN'T FOLLOW MY RACHA AND THINKS.

THANK YOU.

QUIERO DEJAR CONSTANCIA DE QUE CADA X TIEMPO EL CASINO ME EXPULSA Y CUANDO LLEVAS VARIAS APUESTAS EN RACHA ME TOCA SALIR Y NO PUEDO SEGUIR APOSTANDO. Y ESO DA MUCHA RABIA YA QUE VUELVES A ENTRAR Y YA NO SIGUE MI RACHA Y DA QUE PENSAR.

GRACIAS.

Dear Santiago,

I’m sorry to hear about the difficulties with your play. It seems you were experiencing some sort of a technical glitch. Let me ask you a few questions. Have you tried contacting the casino? Did you play on a mobile phone or on a PC? If you played on a PC, it could help to try a different web browser. 

Best regards,

Peter

Dear Santiago,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.