Trada Casino - El jugador cree que se ha autoexcluido del casino hermano.

Hi,

Yesterday I registered with trada Casino and made deposits of 1910 €. Trada Casino Casino is part of Aspire Global International LTD. Some time ago I self-excluded from "Karamba Casino" and "Magic Red Casino" because I consider myself addicted to gambling. Unfortunately, despite the self-exclusion, I had no problem registering at trada Casino from Aspire Global International LTD and making the deposits. Now trada Casino refuses to pay me back my deposits, even though they use the same license as Karamba and magicred, which is not legal (MGA / CRP / 148/2007). Since trada Casino uses the same license, a deposit should never have been made.

Furthermore, trada Casino allowed me to use the welcome offer, although I already did this with Karamba and magic red that, which also violates their terms and conditions.

I request trada casino or Aspire Global International LTD again to send me my payments from 08/18. to be paid back in the amount of 1910 €.

Best regards

Hi, 

Gestern registriere ich mich bei trada Casino und tätigte Einzahlungen in Höhe von 1910€. Trada Casino Casino gehört zur Aspire Global International LTD. Vor einiger Zeit nahm ich einen selbstausschluss bei „Karamba Casino" und „magic red Casino" vor, da ich mich für spielsüchtig halte. Leider hatte ich trotz des selbstausschlusses kein Problem mich bei trada Casino von der Aspire Global International LTD zu registrieren und die Einzahlungen vorzunehmen. Nun weigert sich trada Casino mir meine Einzahlungen zurück zu zahlen, obwohl diese die selbe Lizenz wie Karamba und magicred nutzen, was nicht rechtmäßig ist (MGA/CRP/148/2007). Da trada Casino die selbe Lizenz nutzt, hätte eine Einzahlung nie vorgenommen werden dürfen. 

Des Weiteren erlaubte es mir trada Casino das Wilkommens Angebot zu nutzen, obwohl ich dies schon bei Karamba und magic red that, was auch gegen deren agb verstößt. 

Ich fordere trada Casino Bzw. die Aspire Global International LTD nochmals auf, mir meine Einzahlungen vom 18.08. in Höhe von 1910€ zurück zu zahlen. 

Beste Grüße

Dear Lars,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I’ve done the research, to offer the best help possible in this situation, but unfortunately, I don’t have good news for you.

The Trada Casino and other mentioned casinos are separate companies with different owners. The only connection between these two casinos is the platform they are operating on (therefore those casinos look the same and have the same support), but they aren’t ‘sister casinos’. And this platform is licensed by MGA.

This type of connection isn’t strong enough to share the same database of players and self-exclusion scheme. Therefore your self-exclusion is active only in those casinos, where you've requested it.

Unfortunately, your deposits can't be returned, as this casino wasn't aware of your problem. Now I can only recommend you using blocking softwares, which will prevent you from accessing gambling websites. You can read more about it in this article:

https://casino.guru/responsible-gambling#apps-and-tools 

Other available softweres are for example:

www.gamblock.com

www.betfilter.com

If there is anything else, I could do for you, please do not hesitate to contact me, otherwise, I will be forced to reject your complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Dear Lars,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.