Turbico Casino - El depósito del jugador no fue acreditado.

I've been waiting for 4 days for my deposit to be posted! The vip manager does not answer, the support always has another excuse

Ich warte seit 4 Tagen das meine Einzahlung gebucht wird ! Der vip Manager antwortet nicht , der Support hat immer eine andere Ausrede

Dear tina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The casino has already confirmed to me that it is the casino itself and there are several players waiting for their deposit to be booked!

Das Casino hat mir bereits bestätigt , das es am Casino selbst liegt und es mehrere Spieler gibt, die auf die Buchung ihrer Einzahlung warten !

The casino told me today to take care of it myself and contact the payment provider. The chat is then simply closed. I find it really sad that you are treated like that!

Das Casino hat mir heute gesagt ich soll mich selbst darum kümmern und den zahlungsanbieter kontaktieren . Daraufhin wird der Chat einfach geschlossen . Das finde ich schon echt traurig das man dort so behandelt wird !

Dear tina,

As long as you provided all the documents and information about the processed payment from your provider, I'm sure it is only a matter of time before the casino would credit your deposit. Based on our experience some lost deposit might take up to a month to be credited but of course it can be much shorter time. I really can only recommend to wait if you did provide all the proof to the casino.

Dear tina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.