Tusk Casino - El jugador canceló un bono.

Good morning,

At this casino, tusk, I deposited 100 eur + 100 eur, and received 20 percent of the reload bonus twice,

I have already deposited more than 5000 euros in this casino with this bonus, and in small amounts, I never had any problems, but yesterday I was lucky and I had around 1900 euros to receive.

When I went to the cashier to receive the money, via skrill, as I always did, the question from Casino Tusk is always the same --- to receive it you will have to cancel the bonus --- I answered, as always, yes.

THE RESULT OF THIS TIME WAS DIFFERENT, AS THEY DISAPPEARED WITH ALL THE MONEY.

They don’t answer emails, don’t give me the money, don’t justify anything,

I ASK ALL PLAYERS, who like me like this, DO NOT USE THIS CASINO, REPEAT DO NOT USE THIS CASINO,

I have been looking online, this situation is RECURRENT IN THIS CASINO.

Thanks.

Bom dia,

Neste casino, tusk , depositei 100 eur +100 eur , e recebi das duas vezes 20 por cento de reload bonus,

Já depositei neste casino mais de 5000 eur com este bonus, e em valores pequenos, nunca tive problemas, ontem porem tive sorte e fiquei com cerca de 1900 eur para receber.

Quando fui á caixa para receber o dinheiro, via skrill, tal momo sempre fiz, a pergunta do casino tusk é sempre tambem a mesma --- para recber terá de cancelar o bonus--- respondi, como sempre, sim.

O RESULTADO DESTA VÊZ FOI DIFERENTE, POIS DESAPARECERAM COM TODO O DINHEIRO.

Não respondem a e-mails, não me dão o dinheiro, não justificam seja o que fôr,

EU PEÇO A TODOS OS JOGADORES , que tal como eu gostam disto, NÃO USEM ESTE CASINO, REPITO NÃO USEM ESTE CASINO,

Tenho procurado online, esta situação é RECORRENTE NESTE CASINO.

Obrigado.

Dear Ruiingles,

Thank you very much for submitting your complaint and for sharing your experience. I’m sorry to hear about your problem. Did you manage to finish all the requirements before requesting the withdrawal?

Unfortunately, if you have voluntarily canceled the bonus, you have lost your right to winnings from it and I’m afraid there is nothing more we can do. Thank you in advance for your reply and understanding.

Bets regards,

Kristina

Good morning,

Thanks for the answer,

Do you know what this is about? Do you know all the elements? what is your answer based on?

This casino always paid me the prizes under these conditions (small prizes), as they were 1900 euros they took the money, stole the money, I know that these casinos are often associated with criminal entities and loan sharks, apparently, it must be the case,

If you want to make value judgments about my case, at least take the trouble to know all the situations and all the players,

Fortunately, I don’t need money, unfortunately, I’ve come to realize that most of the forums I see, must all be bought by these loan sharks.

Good sales.

Bom dia,

Obrigado pela resposta,

Sabe do que se trata?, conhece todos os elementos ? a sua resposta é baseada em que?

Este casino pagou-me sempre os premios nestas condiçoes ( prémios pequenos ), como eram 1900 eur eles ficaram com o dinheiro, roubaram o dinheiro, eu sei que estes casinos estao muitas vezes associados a entidades criminosas e agiotas, pelos vistos , deve ser o caso,

A senhora se quizer fazer juizos de valor acerca do meu caso, ao menos desse ao trabalho de conhecer todas as situaçoes e todos os intervenientes,

O dinheiro não me faz falta, felizmente, infelizmente sim que tenho vindo a constatar que a maioria dos foruns que vejo, já devem estar todos comprados por estes agiotas.

Boas vendas.

Ruiingles, you haven't answered my question about wagering requirements. Did you finish the wagering requirements before cancelling the bonus? Could you please forward me your bonus history?

Additionally, if there is any other important information that would help to support this case, feel free to share it here.

Good morning,

Forward your license to operate in Portugal, you work outside the law, steal people and still ask for explanations,

If they are criminals to the point of operating in countries where they cannot, they are also when they keep people's money,

Want the story? my history? if you don’t know my history, how you drew your conclusions,

Don't contact me again, keep on trafficking and stealing.

Bom dia,

Encaminhe a senhora a vossa licença para operar em Portugal, voçês atuam á margem da lei, roubam as pessoas e ainda pedem explicaçoes,

Se são criminosos ao ponto de operarem em paises onde não podem , tambem o são quando ficam com o dinheiro das pessoas,

Quer o historico? o meu histórico ? se não sabe do meu historico, como tirou as suas conclusões,

Nao me volte a contactar, continuem a traficar e a roubar.

I’m not sure I understood completely. Casino.Guru is an independent online casino database that acts as a mediator in resolving players’ disputes and we don't need any license to operate. Also, I am not sure how we are stealing, we are here to resolve problems between players and casinos without asking any commission for it.

Since you clearly do not want to cooperate I am forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.