UUNSE Casino - El retiro del jugador se retrasa debido a la verificación KYC.

I got the virtual welcome bonus to play in counterparty and I met the rollover until I converted it into real money to play in sports betting, with the 2 USDT of profits I made bets until I reached 20 USDT and when I want to make the withdrawal from the platform it asks me for KYC verification which I have accessed and I have been waiting for verification for more than 48 hours, including that they already rejected my KYC once. To get help in the case please, thank you very much

Obtuve el bono virtual de bienvenida para jugar en contrapartida y cumplí con el rollover hasta convertirlo en dinero real para jugar en apuestas deportivas, con los 2 USDT de ganancias hice apuestas hasta llegar a los 20 USDT y cuando quiero realizar el retiro de la plataforma me pide verificación kyc a la cual he accedido y tengo mas de 48 horas esperando la verificación, incluyendo que ya me rechazaron una vez el kyc. Para obtener ayuda en el caso por favor, muchas gracias

Dear alejodtp18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I recommend that you give it a few more days so that the casino has enough time to review your documents and mark your account as verified. I will leave this complaint open, and if nothing changes, we will intervene. Please keep me informed about any further developments.

Thank you in advance for your understanding.

Best regards,

Kristina

Greetings, thank you for your attention. Yesterday my account was blocked and removed from the UUNSE platform, they did not approve my KYC and when I contacted customer service and made the complaint in the Telegram group, they blocked me from the Telegram group and completely blocked my UUNSE account, I can attach the evidence. This bookmaker is not safe at all and they like to take advantage of players from countries especially like Venezuela, I find this type of thing unfair in a supposed bookmaker that allows you to make withdrawals of your winnings with a welcome bonus, it is a scam what they are doing. I denounce Uunse and its entire team for the poor service and for their bad practices towards their players. They are scammers

Saludos, gracias por la atención. El día de ayer mi cuenta fue bloqueada y eliminada de la plataforma UUNSE, no aprobaron mi kyc y cuando me puse en contacto con atención al cliente y la queja en el grupo de Telegram me bloquearon del grupo de Telegram y bloquearon por completo mi cuenta de UUNSE, puedo adjuntar las pruebas. Esta casa de apuestas no es para nada segura y les gusta aprovecharse de jugadores de países sobre todo como Venezuela, me parece injusto este tipo de cosas en una supuesta casa de apuestas que te permite hacer retiros a tus ganancias con bono de bienvenida, es una estafa lo que están haciendo. Denuncio a Uunse y a todo su equipo por la mala atención y por su mala práctica hacia sus jugadores. Son unos estafadores

I know that you cannot solve my case and that the uunse casino is not going to do it either, but it is important to let people know what kind of bad casino they are and that they should not make deposits in uunse because they can lose their money. They always make up something, that they are congested, that you have to wait days, that you have to deposit, that the KYC had already been used, that if it is a multi-account, in short, they always make up an excuse to not let you make withdrawals and much less if you are Venezuelan. They take advantage of the fact that nobody knows who is responsible and they treat their players badly through customer service by proceeding to block and ban their accounts. UUNSE is a deficient casino that is useless.

Yo sé que ustedes no pueden resolver mi caso y que el casino uunse tampoco lo va a hacer pero es importante hacer saber a las persona la clase de mal casino que son y que no deben realizar depósitos en uunse porque pueden perder su dinero. Siempre inventan algo, que están congestionados, que hay que esperar días, que hay que depositar, que el kyc ya se había usado, que si es multi cuenta, en fin siempre se inventan una excusa para no dejarte hacer retiros y mucho menos si eres venezolano. Se aprovechan de que nadie sabe quiénes son los responsables y tratan mal a sus jugadores por medio de la atención al cliente procediendo a bloquear y banear sus cuentas. UUNSE es un casino deficiente que no sirve para nada.

Thank you for your reply, alejodtp18. Do I understand correctly, based on your initial message, that you accumulated your winnings from sports betting?

Dear alejodtp18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Correct, the winnings were with sports betting and the funds could not be withdrawn and I was blocked

Correcto, las ganancias fueras con apuestas deportivas y los fondos no pudieron ser retirados y fui bloqueado

Is there any way to get information about this casino uunse?

Habrá alguna manera de obtener información sobre este casino uunse?

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.