Vbet Casino UA - La cuenta del jugador fue bloqueada.

The account was suddenly blocked, and I had 39,977 UAH left there.

I contacted support and received an answer that I was blocked according to clause 2.2 of the casino rules. The Promoter has the right to cancel any bonus, jackpot and/or prize if the Promoter believes that a player has engaged in system fraud. In this case, the Organizer freezes the Player's special game account, and if there are any funds, a refund is made to the payment system that was used by the Player to top up the game account.

They didn't tell me exactly what scam I used, and the money was never paid.

The casino blocks me according to clause 2.2 of the rules. But does not pay money as stated in this clause of the rules. The casino does not follow its rules.

Please help to return the money.

Раптово заблокували акаунт, а у мене там залишилось 39977 UAH.

Звернувся у підтримку та отримав відповідь, що мене заблоковано згідно пункту правил казино 2.2. Організатор має право скасовувати будь-який бонус, джекпот та/або приз, якщо Організатор упевнений, що гравець застосував системне шахрайство. У цьому випадку, Організатор заморожує спеціальний ігровий акаунт Гравця, і якщо є якісь кошти,відбувається відшкодування тією платіжною системою,яку було використано Гравцем для поповнення ігрового акаунта.

Яке саме шахрайство я використовував мені не сказали, а гроші так і не виплатили.

Казино блокує мене згідно пункту правил 2.2. Але не виплачує грошей, як зазначено у цьому пункті правил. Казино не дотримується своїх правил.

Допоможіть будьласка повернути гроші.

Hello danilka589,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VBet Casino UA. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? What payment method did you use to deposit - was it with your own balance?

Looking forward to your answer.

Regards,

Nick

Dear danilka589,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.