Vegadream Casino - El retiro del jugador se ha retrasado.

I wanted to pay out my money, I also verified all my data, so my address and ID card. Got an email that my verification is complete but as soon as I'm in the chat it says it has not been verified. I have all the emails, but they just postpone it to gamble away the money. Can you help

Wollte mein Geld auszahlen habe auch alle meine Daten Verifiziert also Adresse und Personalausweis. Habe eine email bekommen, dass meine Verifizierung abgeschlossen ist aber sobald ich im Chat bin , wird gesagt es wurde nicht verifiziert. Ich habe alle emails, aber die schieben es nur auf damit man das Geld verspielt. Könnt ihr helfen

Hello migisam529,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Please, also forward the confirmation regarding successful verification.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I wrote them an email

Habe ihnen eine email geschrieben

Thank you very much migisam529 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello migisam529,

I'm Nick and I'll be assisting you from now on. I would like to ask Vegadream Casino to join us and help us resolve the player's issue.

The case is solved. The money from Vegadream came after about 5 emails. Nevertheless, I thank you for your help

Der Fall ist gelöst soeben kam das Geld von Vegadream nach ca 5 emails. Trotzdem danke ich euch für eure Hilfe

Thank you for informing us that the payment arrive. I will be now closing the complaint as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again.

Regards,

Nick