Vegas Rio Casino - El jugador está experimentando dificultades con su retiro.

Payment of winnings is blocked.

After successfully converting the bonus and fulfilling all conditions, the casino tries to block the payout for flimsy reasons.

First, the KYC process was extremely lengthened and never approved (only after 2 months back and forth), and then a clause was quoted that does not exist in the contract (I read the complete one) in order not to have to make the payment.

Website has copied EU law in terms and conditions although they do not have an EU license.

Played with no deposit, then deposited money and cracked wagering amount. afterwards it is reported that you can only withdraw money if you deposit less than 5 dollars.

Auszahlung von Gewinn wird blockiert.

Nach erfolgreichem Umsetzen des Bonuses und der Erfüllung aller Bedingungen versucht das Casino unter fadenscheinigen Gründen die Auszahlung zu blockieren.

Erst wurde der KYC Prozess extrem in die länge gezogen und nie genemigt(erst nach 2 Monaten hin und her), und anschließend eine Klausel zitiert, welche nicht existiert im Vertrag(habe den Komplett durchgelesen) um die Auszahlung nicht machen zu müssen.

Website hat EU Recht in AGBs kopiert obwohl sie keine EU Lizenz besitzen.

Mit no Deposit gespielt, anschließend Geld eingezahlt und Waggering amount geknackt. anschließend wird berichtet, dass man nur Geld abheben kann wenn man weniger als 5 Dollar einzahlt.

Dear onkyosc401,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Vegas Rio Casino. First, I’d like to point out that the casino does not forbid you to deposit more than 5 dollars – they say that the player should not make any new transaction when his account balance is more than 5 dollars.

Now, please allow me to ask you a few questions so I can understand the situation completely.

What bonus have you exactly played with? Could you please send me a web link or a promo code? Can you also confirm that you finished the wagering requirements before depositing? Has the casino cancelled your whole balance including the deposit you made?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear onkyosc401,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.