Vegas Rio Casino - La retirada del jugador se retrasa.

I am sending a complaint because this casino has yet to pay me I have done all they asked and they keep saying they will email me but haven't sent me my winnings. They said it would take 5-7 days and yet nothing. I want all my money that I won

Hello edna92359,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Rio Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes my account has been verified since 11/11/22 and also I used a bonus but I have completed everything that was needed in order to withdrawal. I keep messaging the casino and all they say is to wait for a response

Hello edna92359,

Can you please clarify when exactly did you request for the withdrawal - was it more than 14 days ago?

Dear edna92359,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.