Vemapostar Casino - La retirada del jugador se retrasó más de un mes. El jugador recibió el pago y la queja se cerró como "resuelta".

Good morning I've been trying to receive the withdrawal on this site since May 12th. I contact them and they only say that the department will contact them and so far nothing has been resolved. The account is already verified.

Bom dia estou desde do dia 12 de maio tentando receber o saque nesse site. Entro em contato e só falam que o departamento vai entrar em contato e até o momento nada resolvido . A conta já está verificada .

Dear nyquemarques,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

it has already been verified and it has passed the deadline .l

ja foi verificada e já passou do prazo .l

Thank you for your reply, nyquemarques. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

First serve and already in trouble. With bonus. Which were made according to their rules. No violation.

Primeiro saque e já com problemas. Com bônus. Que foram feitas de acordo com as regras deles . Sem violação.

Thank you very much, nyquemarques, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear nyquemarques,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Vemapostar Casino representative to join this conversation and participate in resolving this complaint.

Dear Vemapostar Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Good morning . You can close. Paid after 1 month waiting. I don't go there anymore. Problems paying.

Bom dia . Pode encerrar. Pagaram depois de 1 mês aguardando. Eu não entro mais lá. Problemas para pagar.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nyquemarques,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan