Verde Casino - El jugador tiene problemas con la verificación de identidad.

"VerdeCasino65" is not accepting "photo with ID in hand" even though everything is visible. I don't have a better camera.

(ID, registration confirmation from the town hall, bank statement, and payment proof have all been accepted)

"VerdeCasino65"akzeptiert "Foto mit Ausweis in der Hand" nicht obwohl alles sichtbar ist.Eine bessere Kamera habe ich nicht.

(Ausweis, Meldebestätigung vom Rathaus, Kontoauszug, Zahlungs Nachweis wurde akzeptiert)

Dear Android_Star,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

After reviewing the image of you holding your ID, it seems understandable that the casino is unable to verify your selfie. I suggest taking a new photograph during daylight, preferably in a location with enough natural light. This should ensure that all the information on your ID is clearly visible and easy to read. Please let me know if you have any questions or need further assistance with this.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important: The front and back of the ID were accepted by the casino. If ID was accepted, why not "Photo with ID"? This was not mentioned in my previous complaint. So please delete my previous complaint.

P.S. I took the photo in daylight. I made it brighter and sent it to the casino again. It was rejected again.

Wichtig: Vorder und Rückseite vom Ausweis wurde vom Casino akzeptiert.Wenn Ausweis akzeptiert wurde warum nicht "Foto mit Ausweis"? In meiner vorherigen Beschwerde wurde das nicht erwähnt.Löschen sie daher meine vorherige Beschwerde.

PS. Ich habe das Foto im Tageslicht aufgenommen.Ich habe es heller eingestellt und nochmals dem Casino zugesendet. Es wurde wieder abgelehnt.

It was rejected again. I have now sharpened the photo and uploaded it again. Other casinos have also accepted the photo as a selfie. That's why I've now called the police because of fraud.

Es wurde wieder abgelehnt. Ich habe das Foto jetzt schärfer eingestellt und nochmals hochgeladen. Andere Casinos haben das Foto auch akzeptiert als Selfie. Deswegen habe ich jetzt die Polizei eingeschaltet wegen Betrug.

(They don't ask for a selfie, just a "photo with ID" to compare the ID with. It's just a reason that was made up. If you've done your research, you'll notice that others didn't get their money either.)

(Sie verlangen kein Selfie sondern nur ein "Foto mit Ausweis" mit dem Sie den Ausweis vergleichen. Es ist nur ein Grund der erfunden wurde.Wenn Sie recherchiert haben merken Sie das andere ihr Geld auch nicht bekommen haben.)

I am sorry but is there any problem with taking a new picture of yourself, instead of just sending the same one repeatedly? The text is barely legible, I recommend you take a better photograph, possibly near a window.

Dear Android_Star,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have you provided the casino with a better photograph, or do you refuse to cooperate?

Dear Android_Star,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.