Verde Casino - La cuenta del jugador ha sido bloqueada con retiros pendientes.

I have used this casino a number of times, making deposits and withdrawals roughly 10 times.

Currently, I have two pending withdrawal requests which aren't being processed:

① Approximately $45 (I am unable to login to confirm the exact amount)

② Approximately $27 (This is the amount left after deducting a fee since I was unable to wager due to a block, as per the instructions in the email below)

Despite my attempts to contact customer service, my account has been blocked and I am unable to login.

Currently, I have withdrawal requests pending for ① and ②.

08d8269b-fb67-42a0-a331-cbf301c81335

4ef8929b-8ea6-4a01-a2e5-e772be9fa833

Moreover, I have been sending emails since September 9th and have not received any response.

The latest email I received from the casino is pasted below:

Email: "In accordance with Sections 13.5 and 13.5.1 of the General Terms of Use, we regret to inform you that once you have withdrawn the remaining funds from your account, it will be blocked. Unfortunately, you cannot use the current balance. Please note that you can only withdraw the funds."

Background:

After taking out withdrawal ①,

My ability to place bets was blocked about a week ago.

At that point, I had already deposited an amount for ②, and following the instructions in the above email, I was left with no choice but to request withdrawal for ② as well.

It's been a few days since the money didn't come in, so I attempted to login to make an inquiry. However, my login has been denied. (Blocked from Sept 9)

To add to this, even though I have been sending emails daily since the 9th, I have received no response.

I would like to get the withdrawals from ① and ② processed.

Please note that I can't log into the site at the moment, so the values may slightly vary.

Thank you.

I have used this casino several times and have made deposits and withdrawals about 10 times.

The following two withdrawal requests are in progress, but they are not processed.

① About $45 (I don't know if the number is accurate because I can't log in)

② Approximately $27 (This is the amount after the fee is deducted even though the bet is blocked and the deposit is not wagered as per the email instructions below)

Even if I want to contact you, I am blocked and cannot log in.

I am currently applying for withdrawal for ①②.

08d8269b-fb67-42a0-a331-cbf301c81335

4ef8929b-8ea6-4a01-a2e5-e772be9fa833

Also, since September 9th, I haven't even received a reply even if I send an email.

The last email I received from the other party is below.

Email: "In accordance with Sections 13.5 and 13.5.1 of the General Terms of Use, once you have withdrawn the remaining funds from your balance, your account will be blocked. Unfortunately, you will not be able to use your current funds. It's gone. Please note that you can only withdraw the money."

background,

After applying for ①,

Betting has been blocked for about a week.

At this point, I had already made the payment for ②, so I inquired and received the instructions in the email above, so I had no choice but to apply for ② as well.

It's been a few days since I haven't received any money, so I tried logging in to inquire, but my login was refused. (Blocked from September 9th)

Therefore, even though I sent emails every day from the 9th, I did not receive any reply.

I would like to collect the withdrawals from ① and ②.

Since you cannot log into the site at the moment, the amount may be slightly different.

Thank you.

このカジノは何度か利用し、かつ入出金は１０回程度行っています。

下記２つの出金依頼中ですが、処理されません。

①＄45程度（ログインできないため正確な数字か不明です）

②＄27程度（これは、賭けはブロックされていて、下記のメール指示どうり、入金分を賭けないまま手数料を引かれた後の金額です）

問い合わせしたくても、ブロックされてログインできません。

①②の出金申請中です。

08d8269b-fb67-42a0-a331-cbf301c81335

4ef8929b-8ea6-4a01-a2e5-e772be9fa833

また、9月9日からはメールを送っても返事すらきません。

最後に先方から最後に来たメールは下記です。

メール：「一般利用規約の13.5項かつ13.5.1項に踏まえて、お客様は残高から残りのお金を一度出金を済ませるとアカウントを申し訳なくブロックさせていただきます。残念ながら、今あるお金は使えなくなりました。そのお金は出金だけできますと予めご了承ください。」

経緯、

①の申請後、

１週間程度前から、賭けがブロックされました。

この時点で②の入金は済ませて有ったので、問い合わせたところ、上記メールの指示が来たので、仕方なく②も申請しました。

数日過ぎても、入金がないので問い合わせる為に、ログインを行ったところ、ログインが拒否されています。（9月9日からブロック）

そのため、9日より毎日メールを送っても一切返事がきません。

①、②の出金の回収を希望しています。

現在サイトにログインできない為、金額は多少の誤差が有るかもしれません。

よろしくお願いいたします。

Dear sai1331,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus?

Could you please advise if you successfully passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Veronica

Thank you.

Have you saved your winnings with or without an active bonus?

→ You can withdraw your winnings at any time without saving them.

Can you please advise whether I passed the KYC verification?

→Yes. I have passed the exam.

Have you successfully withdrawn money from this casino in the past?

→Yes. I have received money many times.

ベロニカさん

よろしくお願いいたします。

アクティブボーナスの有無にかかわらず賞金を貯めましたか?

→賞金は貯めずに随時引き出しています。

KYC検証に合格したかどうかアドバイスをいただけますか?

→はい。合格しています。

過去にこのカジノから出金に成功したことがありますか?

→はい。何度も着金しています。

Hello

We can see the payout failed and the money returned to the balance.

Player may request the withdrawal once again.

Regards

Thank you for your help.

Thank you for your support.

①, $32 was refunded.

However, the bet is blocked.

Therefore, as per the PDF, I cannot proceed with the wagering requirement of $64 required for withdrawal.

Please unblock the bet.

②.The separate withdrawal of $45.16 has not arrived, so please pay it.

お世話になります。

サポートありがとうございます。

①、$32組み戻しされました。

しかし、賭けはブロックされています。

ですので、PDFの通り、出金に必要な、$64の賭け条件を進められません。

賭けのブロックを解除お願いします。

②、別途の引き出し、$45.16も着金していません、支払いお願いします。

Please make a withdrawal request.

The commission was removed.

Regards

Thank you for your help.

I requested a withdrawal of $32 using Ethereum.

Thank you.

お世話になります。

＄３２の出金を、イーサムで依頼しました。

よろしくお願いいたします。

Hi, the withdrawal was approved.

Regards

`Thank you for your help.

Yesterday's withdrawal request received $32.

However, the other application, $45.16, has not been paid.

Verification please.

I cannot currently log in, so I cannot see the application ID, but it is one of the IDs below.

08d8269b-fb67-42a0-a331-cbf301c81335

4ef8929b-8ea6-4a01-a2e5-e772be9fa833

I think it was Bitcoin, but if it is not possible to process with Bitcoin, I will reapply with Ethereum.

thank you.

`お世話になります。

昨日の引き出し申請、$32は着金しました。

ですが、もう一つの申請の、$45.16が支払われていません。

確認お願いします。

現在はログインできませんので、申請IDは見れませんが、下記のどちらかのIDです。

08d8269b-fb67-42a0-a331-cbf301c81335

4ef8929b-8ea6-4a01-a2e5-e772be9fa833

たしか、ビットコインだったと思います、ビットコインでの処理が不可能でしたらイーサリアムで再申請します。

よろしくお願いします。

Hello

the specified transaction is being processed by the external provider. There is no way to cancel it.

Regards

Thank you for your help.

Does that mean the money has already been sent?

We will also request an investigation into Bitcoin.

We apologize for the inconvenience, but please let us know all the transaction numbers, remittance dates and times, and remittance amounts that your company sent to Bitcoin.

thank you.

お世話になります。

送金済みってことでしょうか？

ビットコインへも調査依頼しますので、

お手数ですが、貴社がビットコインへ送った、トランザクション番号・送金日時・送金額を全て教えてください。

よろしくお願いします。

Today, the payment processing for ② was carried out.

I received the full amount.

thank you.

This will close it.

Veronika Casino Analyst & Complaint Specialist

Thank you for your cooperation.

本日、②の入金処理が行われ。

全額着金しました。

ありがとうございます。

これでクローズします。

Veronika　Casino Analyst & Complaint Specialist

ご協力いただきありがとうございます。

Dear sai1331,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru