Verde Casino - La cuenta del jugador permanece sin verificar.

I have frequently submitted my documents and made deposits exceeding 1000€ at this casino. Now, when I want to withdraw money, I am required to verify my account. I have been attempting to carry out this verification process for two weeks now and this frustrating operation has been unable to verify my documents, which I have submitted thrice. All of these documents are current.

If this fraudulent casino does not process my withdrawal and I am unable to verify my account, I will be forced to enlist the help of my lawyer and begin legal proceedings to reimburse my deposited amounts.

Ich habe bei diesem Casino des öfteren meine Dokumente eingereicht und habe über 1000€ einbezahlt jetzt wenn ich Geld auszahlen will muss ich mein Konto verifizieren das versuche ich jetzt seit 2 Wochen und dieser saftladen kriegt es einfach nicht hin meine Dokumente die ich 3 x eingereicht habe zu verifizieren alle Dokumente sind auf dem aktuellen Stand.

Falls dieses Betrugs Casino nicht mein Geld auszahlt und ich meinen Account nicht verifiziert bekomme werde ich meinen Anwalt einschalten und gerichtlich meinen eingezahlten Beträge zurück erstatten lassen.

Hello Levo_45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The process has been running since May 1st and all documents have been submitted.

German identity card front and back

Proof of address: pay slip and bank statement showing my address

Credit card all pages without CVV code

ID card made with selfie next to my face

Best regards

Levent K****

Seit dem 01.05 läuft der Prozess schon und alle Unterlagen die gefördert worden sind.

DeutscherPersonalausweis Vorder und Rückseite

Adressnachweis: Lohnabrechnung und Kontoauszug wo meine Adresse ersichtlich ist

Kreditkarte alle Seiten ohne CVV Code

Personalausweis mit Selfie neben meinem Gesicht gemacht

Mit freundlichen Grüßen

Levent K****

Hello Levo_45,

As verification takes up to 14 days which have now passed, can you please advise if there's been any update? Can you also forward the communication between you and the casino to nikolas.b@casino.guru?

Hello,

When I contacted support they said 3-4 days, now they say 16 days?

How is that possible?

Kind regards

Levent Köprülü

Hallo,

wo ich mich mit dem Support in Verbindung getreten bin haben die gesagt 3-4 Tage jetzt heißt es 16 Tage ?

wie ist das den jetzt bitte möglich?

mfg

Levent Köprülü

Dear Levo_45

Please kindly specify the disputed transaction IDs.

Regards

Dear Levo_45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.