Verde Casino - Los fondos del jugador han sido confiscados.

I can't get my money paid out because they claim I've broken the rules. But I haven't. They just keep making excuses for not paying out my money. They've got all the information about me they've got passport, driver's license, rent bill, debit card. And they still won't pay out. But instead they've blocked me and said I should forfeit my money.

Jeg kan ikke få mine penge udbetalt da de påstår at jeg har overtrådt reglerne. Men jeg har jeg ikke. De bliver bare ved med at finde på undskyldninger for ikke at udbetale mine penge. De har fået alt information om mig de har fået pas, kørekort, huslejeregning, betalingskort. Og vil stadigvæk ikke udbetale. Men har i stedet blokeret mig og siger at jeg skal fraskrive mig mine penge.

Hello Stinen86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you use exactly?
• What term did the casino claim you have breached?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello

I don't know if it was verified or not before they closed the account.

I didn't use any bonus I deposited money and played for.

The casino claims that I should have a double account. But I don't. Since I closed the other one a long time ago I can't remember exactly when but once last year. I could also easily deposit money, you shouldn't be able to do that if you have a double account as they claim.

I last spoke to the casino this afternoon and it was about me not understanding why my account had suddenly been blocked. And why I couldn't get my money and of course that I would like to have my money paid out.

I can't understand why they are allowed to do this. It's beyond reproach. I really hope I can get some help here.

Yours sincerely, Stine

hej

jeg ved ikke om den nåede at blive virificeret eller ej før de lukkede kontoen.

jeg brugte ingen bonus jeg satte penge ind og spillede for.

kasinoet hævder at jeg skulle have dobbelt konto. Men det har jeg ikke. Da jeg har fået lukket den anden for lang tid siden jeg kan ikke huske præcis hvornår men en gang sidste år. Jeg kunne jo også sagtens sætte penge ind det burde man heller ikke kunne hvis man har dobbeltkonto som de påstår.

jeg har sidst talt med kasinoet her i eftermiddag og det handlede om at jeg ikke kunne forstå hvorfor at min konto lige pludselig var blevet spærret. Og hvorfor jeg ikke kunne få mine penge og selvfølgelig om at jeg gerne ville have udbetalt mine penge.

jeg kan slet ikke forstå at de har lov til at gøre sådan her. Det er under alt kritik. Jeg håber virkelig at jeg kan få noget hjælp her.

mvh Stine

Hello Stinen86,

Please keep in mind that you can never create more than 1 account in any online casino, no matter if the previous one was closed or not.

Additionally, the casino can spot the account duplicity only during verification process as they have no reason the make the checks prior to that. The player is responsible for not registering twice.

Can you please advise if you have claimed any bonuses on your first account or if you did claim any at all on your new one?

Awaiting your response.

Regards,

Nick