Videoslots Casino ES - La cuenta del jugador ha sido bloqueada.

Enter with PayPal, in this casino, and I sent residence documentation, and feel it, and they have denied it and I have sent documents again and they have blocked my account and they will not let me play or withdraw

Ingrese con PayPal ,en este casino ,y mandé documentación de residencia, y palpala, y me lo han denegada y he vuelto a mandar documentos y me han bloqueado la cuenta y no me dejan jugar ni retirar

Dear Sandiafresca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Have you received any explanation from the casino clarifying what is wrong with your documents?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Sandiafresca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.