ViperSpin Casino - Se ha denegado la eliminación de la cuenta del jugador.

Have asked multiple times for the casino to delete my account and they are flat out refusing.

Dear dstanton029,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ViperSpin Casino.

I checked the casino's terms and conditions and found this:

4. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE

CLOSURE AND TERMINATION BY YOU

14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@viperspin.com:

14.1.1 indicating Your wish to close Your Account; and

14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.

We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).

Please allow me to ask you a few questions, so I can better understand the situation. 

• What reason have you given to casino support when requesting account closure?
• Have you unsubscribed from the casino's marketing communication?
• Have you verified your account in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas