VivatBet Casino - El jugador aún no ha recibido las ganancias.

Hello

I have deposit 200e and wager it for bonus. I have verified my account.

Everything was fine until i try withdraw.

Withdraw was cancelled and i get message to contact security.

Chat advice me to send document passport/ID. I send them immediately.

Nothing happen. They say i wait. As they say other people and they have wait weeks.

can you help me this matter. I send documents.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I remember times when i deposit any price to bookker for safe.

Players money are not casino money.

can you understand this? I can. I never took some elses money. They are not mine.

Hello Vivatbet, I received a message that they want a different photo from a different angle of the passport.

iD which transmitters didn't help, although you can verify with them too.

Hei Vivatbet tuli viesti, että haluavat jonkun erilasen kuvan eri kulmasta passista.

iD mitkä lähetin eivät auttaneet, vaikka niilläkin voi verifioida.

Hey

Vivatbet has verified my account and paid my money. Everything is OK. The complaint can be closed, thanks for your help.

Hei

Vivatbet on verifioinut tilini ja maksanut rahani. Kaikki on ok. Valitus voidaan sulkea, kiitos avusta.

Dear 5801451,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru