Voltslot Casino - El jugador tiene problemas para completar la verificación de la cuenta.

My Account has been verified 2 times, but when I want to withdraw money they keep asking new proof for security prusposes.

I really hope it will be solved.

Maybe I can go to the embassy of curacao to check which posibillities is have?

Dear Olivier1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

Which documents seem to cause issues and which documents were asked of you so far?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have added my ID, bank card, screenshots of the desposits, a selfie of me with my ID and a note saying, Hi Voltslot including the date.

it was verified 2 times, also confirmed via mail.

Good day,

The first withdrawal has been completed for 5000€.

The other still needs a confirmation, even when the request was due on 07/05.

Anyway, glad there 5000€ is received, hopefully the rest will be done soon.

I will keep you posted

Thanks for the update.

I will keep the complaint open, please keep us updated about the status of your withdrawals and if you need any further assistance.

Good day,

I'm now at 150k, and monday I received a 2nd 5k withdrawal.

I also got pointed a VIP Manager.

It seems that the withdrawals are extra slowly, which I don't understand.

Hopefully all money can be withdrawed.

I will keep you updated.

Thank you very much, Olivier1987, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Olivier1987 for providing us with all the information. I hope we'll be able to resolve this issue together. We will keep this complaint open until you confirm your withdrawals have been successful. Please keep me informed about any further developments.

Good day,

So far I received 15k on my bank account.

Still slower than expected... still curious if all will be received.

Keeping you posted.

Dear Olivier1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.