Vulcan Vegas Casino - La cuenta del jugador fue bloqueada.

I have set up an account at the casino and after a win of approx. 4300 I can no longer log on. the casino has blocked me.

With kind regards

Nader Gholi A *********

Jeg har oprettet en konto på casinoet og efter gevinst på ca. 4300 kan jeg ikke længer logger på. casinoet har blokeret mig.

Med venlig hilen

Nader Gholi A*********

Hello Nader,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Did you also request for a withdrawal? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

Thanks for your mail.

No I have not requested a withdrawal of funds and the account had not yet been confirmed.

I also did not ask for or use the bonus for the game.

The account has just been blocked for no reason or warning.

Sincerely

Nader A *******

Kære Nick,

Tak for din mail.

Nej jeg har ikke anmodet om en tilbagetrækning af midlerne og kontoen var endnu ikke blevet bekræftet.

Jeg har heller ikke bedt eller brugt bonus til spillet.

Kontoen er bare blevet blokeret uden grund eller advarsel herom.

Mvh

Nader A*******

Hello Nader,

Could you please advise since when exactly is your account closed? How much did you deposit into the casino in total?

Regards,

Nick

hello Nick

When exactly did they close my account. I had to log in to my profile to be able to withdraw money, but without success.

the exact amount withdrawn from my account is -4,160,39

With kind

Nader. A

Hej Nick

Hvornår præcis de har lukket min konto. jeg skulle log ind på min profil for at kunne hæve penge , men uden held .

præcis beløb som er hævet fra min konto er -4.160,39

Med venlig

Nader . A

Thank you Nader for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Nader.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Nader

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed, scam and fake operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef