Vulcan Vegas Casino - La verificación del jugador se retrasa.

Already send all the documents to prove that it's me, they still haven't given me the answer and I try to make the withdrawal, it's incomplete if they don't solve it soon I'll take action because this is the correct documentation there.

Já envie todos os documentos para comprovar que sou eu ainda nao me deram a resposta e tento fazer o saque fica dando incompleto caso nao resolvam logo entrarei com ação pois esta a documentação correta la.

Hello regis421,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Yes yes 1 week more or less.

Sim sim 1 semana mais ou menos.

Please be sure to wait at least the 14 days after sending in all documents. If they won't respond until then, we will definitely try to intervene.

Dear regis421,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.