Vulkan Vegas Casino - El jugador no puede retirar su saldo.

Hey. You didn't say you had to make a single deposit for this. I won 70 euros and then my money was void for 25 euros. It was ok until it was said that one deposit must be made for withdrawal and what I see in the comments is not worth making a deposit here.

Hei. Et kertonut että tähän joutuu tekemään yhden talletuksen. Voitin 70 euroa ja sitten rahani mitätöitiin 25 euroon. Se oli ok kunnes sanottiin että kotiutukseen täytyy tehdä yksi talletus ja mitä kommenteista näen niin tänne ei kannata tehdä talletusta.

Hello Ssirpa88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified? How did you accumulate your balance if you did not deposit into the casino? Did you use a no deposit bonus?

Looking forward to your answer.

Regards,

Nick

Dear Ssirpa88

Sorry to hear you faced issues. Would you mind sharing your account ID / e-mail?

We want to assist you ASAP.

Thank you in advance!

Kind regards

And the answer to nick, I found that casino on this site and the new members had that no deposit bonus. There is a phone number and email address confirmed

Ja vastaus henkilölle nick, löysin täältä sivustolta tuon kasinon ja uusille jäsenille oli tuo no deposit bonus. On puhelinnumero ja sähköpostiosoite vahvistettu

Hello Ssirpa88,

Once the casino finds your account I'm sure they will provide a relevant answer to you here.

I will now set the timer on the casino until we hear from them.

Hello Ssirpa88

Congrats on a successful wagering of the bonus.

Since you are a new player, it's essential to conduct a KYC check, including the payment method of yours.

Also, according to the T&Cs : "At least one deposit must be made by a player who used any of the no-deposit offers to meet the KYC requirements and following the AML policy."

Looking forward to receiving the documents!

Kind regards

Dear Ssirpa88,

Please follow the casino's instructions to verify your account and make the mandatory deposit in order to withdraw your winnings. Please keep us updated meanwhile.

Dear Ssirpa88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.