Vulkan Vegas Casino - El retiro del jugador ha sido cancelado.

Good morning, I requested a withdrawal more than two weeks ago and I get a failed withdrawal

Buen dia, he solicitado un retiro hace mas de dos semanas y me sale retiro fracasado

Dear KeniaMieles,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will be able to help you to resolve this case as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear KeniaMieles

According to our records all the withdrawal requests were cancelled by yourself.

Also, your account is not yet verified, we highly recommend uploading documents within your profile (KYC).

Thank you in advance!

Best regards

Good evening, I have uploaded my profile documents (KYC) but it keeps coming up without success.

Buenas noches, he cargado los documentos de mi perfil (KYC) pero me sigue saliendo sin exito.

Hello everyone,

Thank you Vulkan Vegas Casino Team for providing more information regarding this case.

KeniaMieles, could you please clarify your last message? Are you not able to upload your documents within the profile section?

Can you explain to me how to make a withdrawal by bank transaction with a visa card, please, I have tried and I cannot.

Me puede explicar cómo hacer un retiro por transacción bancaria con tarjeta visa, por favor, he intentado y no puedo.

Would you be so kind as to clarify what seems to be the issue? Please, describe in more detail what is going on when you try to request a withdrawal.

Dear KeniaMieles

You should select one of the withdrawal methods provided in the cashier for you.

If you are unable to find bank cards at the withdrawal - this means it's not available at the moment.

Thank you!

Best regards

Dear KeniaMieles,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.