Vulkan Vegas Casino - La cuenta del jugador fue bloqueada.

HELLO I AM VERY SURPRISED HOW VULKAN VEGAS SUPPORT TREATS THE GAMHER,

VULKAN BLOCKED MY ACCOUNT WITHOUT PARTICULAR PROOF. DURING THE VERIFICATION, HE TOOK 3800 EURO. HE ACCUSED ME OF MULTI-ACCOUNT. IMMEDIATELY WROTE THAT HE WILL GIVE ME THE ACCOUNT BACK UPON I AGREE TO RESET THE BALANCE. I ASKED FOR THE NAME OF THE DEVICE AND THE SAME IP ADDRESS THAT IS THE SAME AS MY ACCOUNT v****@wp. en , OF COURSE I DID NOT RECEIVE THIS. ALL THE ACCOUNTS PROVIDED BY PONOC CASINO HAVE MY PERSONAL DATA, I DON'T KNOW THE HISTORY OF THESE ACCOUNTS. I HAVE ONLY ONE CASINO ACCOUNT THAT I WOULD LIKE TO VERIFY v****@wp.pl I AM A NEW PLAYER AND I DON'T KNOW THE WHOLE RULES BUT THIS WAY CAN TAKE ANY PLAYER'S ACCOUNT. NO WAY MADE BY MY PERSON, I THINK THERE IS NO NEED TO SHOW IT BECAUSE THE CASINO DOESN'T HAVE SUFFICIENT PROOF OF LINKING MY ACCOUNT TO OTHERS. BECAUSE I AM 100% SURE THAT THEY DID NOT CREATE WITH ONE DEVICE AND IP ADDRESS BECAUSE I ONLY ASSUMED 1 ACCOUNT v ****@wp.pl. MY DEPOSITS WERE WITH BONUS AND WITHOUT BONUS, MY WIN WAS FROM REAL MONEY DEPOSIT. PLEASE HELP IN SOLVING THIS CASE.

 WITAM JESTEM BARDZO ZDZIWIONA JAK SUPORT VULKAN VEGAS TRAKTUJE GRACZA, 

VULKAN ZABLOKOWAL MI KONTO BEZ KONKRETNEGO DOWODU.                           W TRAKCIE WERYFIKACJI ZABRAL 3800 EURO.OSKARRZYL MNIE O MULTIKONTA.ODRAZU NAPISAL ZE ODDA MI KONTO JAK ZGODZE SIE NA WYZEROWANIE SALDA.POPROSILAM O PODANIE NAZWY URZADZENIA I TEGO SAMEGO ADRESU IP KTORY JEST TAKI SAM JAK MOJE KONTO v****@wp.pl ,OCZYWISCIE NIE OTRZYMALAM TEGO.           NA WSZYTKICH KONTACH PODANYCH PRZEZ KASYNO PONOC SA MOJE DANE OSOBOWE,NIE WIEM JAKA JEST HISTORIA TYCH KONT. POSIADAM TYLKO JEDNO KONTO W KASYNIE KTORE CHCIALAM ZWEREYFIKOWAC v****@wp.pl JESTEM NOWYM GRACZEM I NIE ZNAM SIE NA CALYM REGULAMINIE ALE W TAKI SPOSOB MOZNA ZABRAC KONTO KAZDEMU GRACZOWI.MAM JESZCZE 100% DOWOD ZE TE KONTA NIE MOGLY BYC W ZADEN SPOSOB ZALOZONE PRZE MOJA OSOBE,MYSLE ZE NIE MA KONIECZNOSCI OKAZYWANIA TEGO BO KASYNO NIE MA WYSTARCZAJACEGO DOWODU NA POWIAZANIE MOJEGO KONTA Z POZOSTALYMI.PONIEWAZ JESTEM NA 100% PENA ZE NIE POWSTALY ONE PRZE JEDNYM URZADZENIU I ADRESIE IP.BO ZALOZYLAM TYLKO 1 KONTO v****@wp.pl.DEPOZYTY MOJE BYLY Z BONUSEM I BEZ BONUSU,WYGRANA MOJA BYLA Z DEPOZYTU REAL PIENIEDZY.PROSZE O POMOC W ROZWIAZANIU TEJ SPRAWY.

Dear frodof675,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Could you please send me the communication you received from the casino to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear frodof675,

Can you please let us know your account ID or a valid e-mail that you are registered at vulkanvegas.

Since we were unable to find your account via vik**ul@wp.pl

Looking forward to helping you!

Kind regards

I don't remember the ID but I have screenshots

nie pamietam id ale mam skreny

Please explain this because it is slander and also looks like scam

Prosze wyjasnij to ,,,bo jest to pomowienie i w dodatku wyglada na wyludzenie salda

Dear Vulkan Vegas Casino,

Could you please send me the proof of multiple accounts to my email at tomas@casino.guru ?

I'll await your reply.

Hello Tomas,

The proofs were just provided.

Kind regards

Thanks to Vulkan Vegas for the provided evidence.

Dear frodof675,

Could you please explain which devices (phones, personal computers) were you playing on in the casino and where were you while playing?

I'll await your reply.

Thank you very much, frodof675, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

hello. is my evidence not enough that it is not possible for me to create so many accounts at this time,,,?

witam.czy moje dowody nie wystarcza ze to jest nie mozliwe abym zalozyla tyle kont akurat w takim czasie ,,,?

Hi frodof675,

I'm taking over your complaint. I've looked at the evidence and I'm afraid I won't be able to help you. There are several accounts opened in your name with your personal information. In each of them, bonuses were activated. Even if you weren't able to open those accounts due to the reasons above, someone else who has access to your data clearly did and therefore broke the rules. Unfortunately, your complaint will be rejected. If you disagree with our decision, please turn to the Curacao Gaming Authority (certria@gaminglicences.com). I wish I could be of more help.

Best regards,

Peter