Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

I have been playing for approximately 4 months and I can never withdraw my winnings, I deposited again, I played and nothing.

Hace aproximandamente 4 meses estoy jugando y nunca puedo retirar mis ganancias volvi a depositar, jugué y nada.

Dear Melany,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Also, would you be so kind as to clarify if you have had a pending withdrawal for 4 months, or you just haven't been able to request any withdrawal at all?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have full verification. I have tried to withdraw money several times. I wrote to the agent online. And they told me to try Skrill because card withdrawals weren't working. But still for Skrill they don't pay me

Tengo la verificación completa. Eh intentado retirar varias veces dinero. Escribí al agente en línea. Y me dijeron que intente por Skrill pq no estaban funcionando los retiros por tarjetas. Pero aún así por Skrill no me pagan

Dear Kristina,

We highly tolerate and appreciate when the player tells the truth. And unfortunately, it's not about this case.

The player deposited 21.07.2021 18:38:12 (UTC), won some money, but the withdrawal was declined due to document request. Afterwards, the player lost the money.

The next deposit was done 18.01.2022 16:46:44 (UTC), the player again won some money, turned to support (without making any withdrawal requests) and asked about KYC. Was guided thrue and successfully verified.

On 19.01.2022 12:39:29 (UTC) the first withdrawal request was created and approved on 19.01.2022 17:21:08 (UTC)

Several more withdrawal requests have been also successfully approved and transactions are successful.

7,000 ARS should already be on player's Skrill/Neteller account.

We kindly ask to make the withdrawal request in order to withdraw the remaining 11,700 ARS @Melany

Thank you in advance!

Kind regards

Hello everyone,

Thank you Vulkan Vegas Casino for shedding some light on this situation.

Melany, could you please confirm that part of your winnings has already been credited to you? Also, I would like to kindly ask you to follow the casino representative's advice and withdraw the rest of your winnings.

Dear Melany,

You keep on specifying a wrong phone number at withdrawal, that is why the transactions fail.

Please insert the correct phone number in the correct form.

Should you have any issues - please contact live support.

Best regards

Dear Melany,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.