Vulkan777 Casino - La retirada del jugador se ha retrasado.

Do not withdraw funds say wait for the inspection

Не виводять кошти кажуть чекайте йде перевірка

Dear alkodaktel96,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move forward, could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good afternoon, the request for withdrawal was submitted on April 14, 22. There was no successful nobility. With the support contacted they say the test is being withdrawn suspended for how long the test will go do not know.

Доброго дня запит на вивід подав 14.04.22. Успішного знаття небуло. З підтримкою звязувався кажуть йде перевірка вивід призупинено скільки часу буде йти перевірка не знають.

Thank you for your reply, alkodaktel96. Do I understand correctly that your account has not yet been verified? If not, could you please confirm that you have provided all the required documents? Also, would you be so kind as to clarify when exactly you submitted your documents?

Good afternoon, we are from Ukraine! This is what I told them, let me send you the documents for verification, to which I received a reply, no documents are required from you! They say there is a check!

Доброго дня ми з України! Це я їм казав давайте я документи вам для верефікацію надішлю, на що отримав відповідь ніякі документи від вас не потрібно! Говорять йде перевірка!

Thank you very much alkodaktel96 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you!

Дякую!

Hello, alkodaktel96,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Vulkan777 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Vulkan777 Casino Team,

Could you please state the reason why the player's account has not been verified yet? Is there any problem with the received documents? When can the player expect the payments?

Thank you in advance for providing the information.

Good afternoon the process is gone invited documents documents sent say wait two days will go inspection

Доброго дня процес пішов запросили документи документи надіслав говорять очікуйте двоє суток буде йти перевірка

I live!

Shanovny Koristuvachu,

The procedure for verifying your physical record has been successfully completed. Payments for all applications will be due the next hour, be kind, check.

Garny day to you!

After verification, additional verification may be carried out. If there is no need for additional verification and if there are applications for withdrawal, payments will be made within the time limits specified in the rules of the site. The withdrawal period is updated from the day of successful verification.

The axis is so clear! I check!

Вітаю!

Шановний користувачу,

Процедура верифікації Вашого облікового запису успішно завершена. Виплати по всім заявкам будуть здійснені найближчим часом, будь ласка, очікуйте.

Гарного Вам дня!

После верификации может проводиться дополнительная проверка. При отсутствии необходимости в дополнительной проверке и при наличии заявок на вывод выплаты будут произведены в пределах сроков, указанных в правилах сайта. Срок вывода обновляется со дня успешного прохождения верификации.

Ось така відповідь! Чекаю!

Great news! I am looking forward to hearing from you soon.

Good afternoon, the money was paid in full, thank you all very much!

Доброго дня кошти виплатили в повному обсязі все добре дякую всім!

Thank you, alkodaktel96, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru