Wallacebet Casino - El retiro del jugador fue rechazado.

Hallo,

ich warte seit fast zwei Wochen jetzt auf eine Auszahlung auf mein angegebenes Bankkonto. Werde vom Support aber immer weiter vertröstet:

Kindly be informed that once the payment is completed on our side, it takes around 4-5 working days for the funds to appear in your bank account. Once the withdrawal has been initiated, funds are generally deposited into your bank account within two business days. The speed at which this happens depends largely on when your bank posts the funds, as the money will have already left your Due account. Most banks will make your funds available on the same day that they receive the transfer. On occasion, banks may take an additional 2-3 days to do so. As such, please allow a total of 2-5 business days for your funds to appear in your bank account.

Als dann nach zehn Tagen immer noch nichts passiert ist.. kam dann folgendes:

We are sorry to hear that your withdrawal is not with your account as of yet. After checking the account we can confirm that unfortunately the transactions was rejected due bank issues. However we can confirm that the withdrawal request will be reissued today by us in order to have it facilitated as soon as possible.

Was kann man hier machen? 😕

Dear xeqtr11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Was your money returned back to your casino account? Do I understand correctly that you requested a new withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning Kristina,

Have you ever made successful withdrawals?

no

Has your money been returned to your casino account?

Neither, no. It will be marked as "paid" there. See the screenshot.

I have not requested a new payout.. since the money was not credited back. I'm kind of up in the air.

LG

no

Guten Morgen Kristina,

Haben Sie schon einmal erfolgreiche Auszahlungen vorgenommen?

Nein

Wurde Ihr Geld auf Ihr Casino-Konto zurückerstattet?

Auch nicht, nein. Es wird dort als"bezahlt" markiert. Siehe Screenshot.

Ich habe keine neue Auszahlung beantragt.. da das Geld ja nicht wieder gutgeschrieben wurde. Ich hänge quasi in der Luft.

LG

Nein

Thank you for your reply, xeqtr11. Did the casino ask for a bank statement?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

Hello Kristina,

the account has been verified, yes.

However, the money has finally been sent in the meantime 😉

So the 1000 €. I'm still waiting for the 200€..

Hallo Kristina,

das Konto wurde bestätigt, ja.

Allerdings wurde das Geld in der Zwischenzeit nun endlich verschickt 😉

Also die 1000€. Auf die 200€ warte ich noch..

We seem to be going in the right direction! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment of €200.

The €200 just arrived. Thank you very much 🙂 Such a thread can sometimes seem to suddenly make a difference.

LG

Soeben sind auch die 200€ eingetroffen. Vielen Dank 🙂 So ein Thread kann manchmal scheinbar plötzlich etwas bewirken.

LG

Awesome news, xeqtr11. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.