Wazamba Casino - Los retiros de jugadores se han retrasado.

I have pending withdrawals for a week now; whenever I inquire about this through chat, I am told exactly the same thing - that I need to be patient as it is in the final stage. However, the money is not yet received, and the chat automatically closes.

Tengo retiros pendientes, desde hace una semana, siempre que pregunto por el chat se me contesta exactamente lo mismo que tenga paciencia que esta en la ultima etapa, pero el dinero no llega, ademas se cierra el chat automaticamente.

Dear Kunsito,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, it's been 8 days since I requested the withdrawal and the status still hasn't changed, and I haven't been asked for verification either, you also try to contact them through the chat and the response is automatic, they don't give solutions and it closes mid conversation

Buenas, hace ya 8 dias desde que solicite la retirada y aun no ha cambiado el estado, y tampoco se me ha solicitado la verificación, ademas intentas ponerte en contacto con ellos por le chat y la respuesta es automatica, no dan soluciones y se cierra a mitad conversación

Thank you for your reply, Kunsito. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

They finally made the withdrawals yesterday, I received them 15 days after requesting them but the money arrived...

Thank you very much for your assistance

Finalmente me realizaron las retiradas ayer las recibí 15 dias después de solicitarlas pero el dinero llego..

Muchas gracias por la ayuda prestada

Dear Kunsito,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru