Wild Pharao Casino - El jugador no ha recibido su retiro.

Hey! On April 1, 2022, I made a deposit at that casino, and I took a € 500 withdrawal from there in the same month. my withdrawal has already been processed on May 6, 2022 but I have not received my money in my bank account at all. My account is also fully verified and KYC verified. I have also emailed them a message and do not reply to it at all.

Hei! Tein 1.4.2022 talletuksen kyseiselle kasinolle, ja otin saman kuukauden aikana sieltä 500€ kotiutuksen. kotiutukseni on käsitelty jo 6.5.2022 mutta rahojani en ole saanut pankkitililleni ollenkaan. Tilini on myös täysin vahvistettu ja KYC-varmennus tehty. Olen laittanut myös sähköpostissa heille viestiä ja eivät vastaa siihen mitään.

Dear Nuppi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you requested a withdrawal via bank transfer?

Have you tried contacting the casino regarding this issue? If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This was my first withdrawal at the casino. Yes, I requested a withdrawal by bank transfer. I have contacted the casino in a live chat and they only ask to always email them and I have put but no one will answer me from there.

Tämä oli minun ensimmäinen kotiutukseni kasinolla. Kyllä pyysin kotiutusta pankkisiirrolla. Olen ottanut yhteyttä kasinoon live-chätissä ja he pyytävät laittamaan vain heille aina sähköpostia, ja olen laittanut mutta kukaan ei vastaa minulle sieltä.

Thank you for your reply, Nuppi. Have you accumulated your winnings with or without an active bonus? Could you please clarify what is the current status of your withdrawal request? Do I understand correctly that it is marked as processed in your account?

I have amassed my winnings without a bonus. And yes, my withdrawal has been marked as processed in my account as early as May 6, 2022.

Olen kerännyt voittoni ilman bonusta. Ja kyllä nostoni on merkitty käsitellyksi tililläni jo 6.5.2022.

Thank you very much Nuppi for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Nuppi,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Adam

We would like to ask Wild Pharao Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Nuppi,

I have tried to contact the casino repeatedly but had no success. Unfortunately, there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact Gaming Curacao Licensing Authority (info@gaming-curacao.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I am sorry I could not have been of more help on this occasion.

Best regards

Adam